Cyber Incident Response QC Analyst
Austin, Texas
Employer: SAIC
Industry: Cyber
Salary: Competitive
Job type: Full-Time
Description
CIR QC Analyst
Work location: Martinsburg, WV, Austin, TX
Telework options: Hybrid for now
Shift schedule: Primary will be first shift but may be required to support 2nd or 3rd as needed
Shift
Shift Days
Shift Time
1st
Sun-Thurs
0700-1530
1st
Tue-Sat
0700-1530
Duties
• Create Metrics reports based on SOC cases, and roll those metrics into KPIs.
• Track and monitor trends in the service delivery of the SOC.
• Provide QC feedback to SOC analysts on their work product.
• Conduct comprehensive reviews of Root Cause Analysis (RCA) reports for completeness and accuracy.
• Analyze incident data and root cause trends to identify systemic issues.
• Collaborate with cross-functional teams to implement corrective actions based on RCA findings.
• Ensure adherence to internal quality standards and industry best practices.
• Monitor and evaluate the effectiveness of implemented changes to prevent future incidents.
• Provide ongoing support to SOC team members regarding quality control processes and RCA methodologies.
• Stay updated on industry trends and developments related to quality control in cybersecurity.
Qualifications
Requirements
• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field or 4+ years relevant experience.
• Must be a US Citizen and able to obtain a Public Trust
• 2-5 years of experience in quality control, quality assurance, or a similar role, preferably within a cybersecurity or SOC environment.
• Strong understanding of RCA techniques and methodologies.
• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
• Experience in defining, tracking, and analyzing KPIs to assess operational efficiency.
• Familiarity with security information and event management (SIEM) tools and other cybersecurity technologies.
• Certifications such as CISA (Certified Information Systems Auditor) or CISM (Certified Information Security Manager) are preferred.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong verbal and written communication skills to effectively convey findings and collaborate with cross-functional teams.
• Ability to work collaboratively in a fast-paced environment and foster relationships with team members and stakeholders.
• Proactive approach to identifying areas for improvement and implementing best practices.
• Strong organizational skills for maintaining clear and thorough documentation of QA processes and findings.
• Ability to adapt to changing priorities and work effectively under pressure.
Must currently have or be willing to obtain one of the following certifications (or equivalent):
• GIAC Certified Incident Handler
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
CIR QC Analyst
Work location: Martinsburg, WV, Austin, TX
Telework options: Hybrid for now
Shift schedule: Primary will be first shift but may be required to support 2nd or 3rd as needed
Shift
Shift Days
Shift Time
1st
Sun-Thurs
0700-1530
1st
Tue-Sat
0700-1530
Duties
• Create Metrics reports based on SOC cases, and roll those metrics into KPIs.
• Track and monitor trends in the service delivery of the SOC.
• Provide QC feedback to SOC analysts on their work product.
• Conduct comprehensive reviews of Root Cause Analysis (RCA) reports for completeness and accuracy.
• Analyze incident data and root cause trends to identify systemic issues.
• Collaborate with cross-functional teams to implement corrective actions based on RCA findings.
• Ensure adherence to internal quality standards and industry best practices.
• Monitor and evaluate the effectiveness of implemented changes to prevent future incidents.
• Provide ongoing support to SOC team members regarding quality control processes and RCA methodologies.
• Stay updated on industry trends and developments related to quality control in cybersecurity.
Qualifications
Requirements
• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field or 4+ years relevant experience.
• Must be a US Citizen and able to obtain a Public Trust
• 2-5 years of experience in quality control, quality assurance, or a similar role, preferably within a cybersecurity or SOC environment.
• Strong understanding of RCA techniques and methodologies.
• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
• Experience in defining, tracking, and analyzing KPIs to assess operational efficiency.
• Familiarity with security information and event management (SIEM) tools and other cybersecurity technologies.
• Certifications such as CISA (Certified Information Systems Auditor) or CISM (Certified Information Security Manager) are preferred.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong verbal and written communication skills to effectively convey findings and collaborate with cross-functional teams.
• Ability to work collaboratively in a fast-paced environment and foster relationships with team members and stakeholders.
• Proactive approach to identifying areas for improvement and implementing best practices.
• Strong organizational skills for maintaining clear and thorough documentation of QA processes and findings.
• Ability to adapt to changing priorities and work effectively under pressure.
Must currently have or be willing to obtain one of the following certifications (or equivalent):
• GIAC Certified Incident Handler
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Created: 2024-09-24
Reference: 2412311-3472
Country: United States
State: Texas
City: Austin
ZIP: 78749