CYP Fee Assistance Program Lead Operations Clerk

Summary

Navy Child and Youth Programs (CYP) offers high quality early care and youth services in center-based (birth - five), facility-based (age 5-12), and recreational environments (teen; youth sports and fitness). Incumbent is responsible for the monitoring and coordination of functions related to the execution of the fee assistance program clerical and administrative tasks in support of families and community-based providers enrolled in the fee assistance program.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

Open to current Navy NAF employees.

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Duties

Lead duties include but are not limited to:

• Ensures the organization's strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services.
• Articulates and communicates to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.
• Coaches the team in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution.
• Leads the team in identifying, distributing and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; ensuring that each employee has an integral role in developing the final team product.
• Trains or arranges for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks.
• Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met.
• Serves as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
• Maintains program and administrative reference materials, project files and relevant background documents and makes available policies, procedures and written instructions from the supervisor; maintains current knowledge to answer questions from team members on procedures, policies, directives, etc.
• Represents the team in dealings with the supervisor for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise.
• Reports to the supervisor routinely on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
• Estimates and reports to the team on progress in meeting established milestones and deadlines for completion of assignments, projects and tasks, and ensures that all team members are aware of and participate in planning for achievement of team goals and objectives.
• Researches, learns and applies a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency and work products.
• Leads the team in assessing its strengths and weaknesses and guides the team in exploring alternatives and determining what improvements can be made (e.g., in work methods, processes and procedures).

Non-Lead duties include but not limited to:

• Provides assistance and acts as a mentor to other fee assistance clerks who support the family, community based provider and claims divisions within the Community Based Fee Assistance program.
• Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the Community Based Fee Assistance program.
• Provides input, recommendations and training to new and existing fee assistance clerks on the duties and policies of the fee assistance divisions.
• Prepares necessary daily, weekly and monthly reports in compliance with reporting policies and procedures and submits in a timely manner.
• Advises supervisor on matters related to: day to day operational procedures, recommendations based on past practices, explanations based on history of recurring items, and identification of sources needed to inform work.
• Assigns, reviews and monitors weekly duties of family and community based provider enrollment applications.
• Resolves customer and team member questions and issues identified as needing a higher level of knowledge and expertise.
• Provides Quality Assurance reviews of providers and sponsors records.
• Identified efficiencies and works with leadership to implement across the divisions.
• Processes applications and answers question which involve more complex circumstances that require additional analysis and judgement in resolving.
• Assists other fee assistance clerks in determining compliance with DOD policies and interpretations of policies supporting fee assistance.
• Verifies information related to community provider participation, including licensing and accreditation information. Visits state and accrediting body websites to access and verify information.

Requirements

Conditions of Employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.
• Must successfully obtain and maintain appropriate security clearance as needed.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possesses the following:

• One year or more of specialized experience; OR an Bachelor's degree in Business Administration, Project Management or in a related field; OR an equivalent combination of education and experience.
• Knowledge of administrative support functions, ability to articulate and support other members within the fee assistance team in completing tasks of enrolling families, community-based providers and benefits.
• Knowledge of general office automation software, practices and procedures in order to accomplish various work assignments.
• Skill in processing MCCYN (Military Child Care in Your Neighborhood) Fee Assistance applications or payments.
• Skill in providing customer service and resolving sensitive matters.
• Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
• Ability to maintain a computerized database. Working knowledge of computer keyboard and database systems, such as MilitaryChildCare.com (MCC) or Fee Assistance Management System (FAMS).
• Ability to maintain accurate reports and records and military style documents.
• Ability to communicate and provide guidance effectively in English, both verbally and in writing.
• Ability to perform the full range of "Lead" duties.

Education

If claiming education in lieu of experience a college transcript MUST be submitted when applying. No other documents are acceptable e.g. evaluation report.

Additional information

Salary is dependent on experience and/or education.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Selectees initially recruited from the United States or who are already on a Transportation Agreement may be entitled to transportation and moving costs for themselves and their family members. Household goods may be shipped and a Living Quarter Allowance (LQA), is paid to cover monthly housing and utility costs.

Applicants recruited from the United States are entitled to a tax-free Post Allowance (PA) and Living Quarters Allowance (LQA). In addition, incumbents are authorized use of the Navy Exchange, Defense Commissary and MWR programs. Additional information will be provided upon selection. For information about living and working in Naples Italy, please visit: https://cnreurafcent.cnic.navy.mil/Installations/NSA-Naples/Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Note: The NATO Status of Forces Agreement (SOFA) between Italy and the United States prohibits the hiring of any person who holds Italian citizenship and is considered a Dual National by the Italian Government into any U.S. position. Those U.S. citizens who are considered "ordinarily resident" in Italy are also ineligible for employment by U.S. commands and activities in Italy. Contractors and their family members are also ineligible as they do not have civilian component status.

• Benefits
  
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

• Benefits
  
  Review our benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents are required at the time of application:
  
  • Résumé
  • Proof of education/training: provide a copy of your college transcript(s)
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
• How to Apply
  
  To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
  
  The complete application package must be submitted by 11:59 PM (EST) on 09/10/2024 to receive consideration.
  
  To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  
  To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12537341
  
  It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
  
  Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
  
  To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
  
  Agency contact information
  
  CNIC NAF HRO
  
  Email
  
  mill_mwr_recruit.fct@navy.mil
  
  Address
  
  CNIC HQ
  
  5720 Integrity Drive, Bldg. 457
  
  Millington, TN 38055
  
  US
  
  Next steps
  
  Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
  
  If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
  
  Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

The following documents are required at the time of application:

• Résumé
• Proof of education/training: provide a copy of your college transcript(s)
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 09/10/2024 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12537341

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Agency contact information

CNIC NAF HRO

Email

mill_mwr_recruit.fct@navy.mil

Address

CNIC HQ

5720 Integrity Drive, Bldg. 457

Millington, TN 38055

US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request