D4 BUILDING SERVICES DISPATCHER (Swing Shift)

To provide contact with all employees of M&O via: telephone, radio, pager and mobile phones; advising personnel of any emergencies and the next assignments; keeping accurate records of the times and locations of all M&O units via: time card, computer, and hand written logs.

ESSENTIAL FUNCTIONS:

• Receives work orders from incoming telephone calls, remote inter-mail, computer and other employees.
• Enters work order information into computer from handwritten form.
• Upholds and enforces Administration instruction and regulations, Board policy and State regulations.
• Receives phone calls at the M&O Control Center during assigned shifts, relaying messages or redirecting calls as required.
• Operates two radio base stations in communication with mobile radio units, monitoring, dispatching and logging calls using computer logs, time cards and handwritten logs.
• Answers all radio transmissions.
• Follows through on all emergency situation, which occur during the assigned shift, locating and notifying promptly the proper personnel to handle the situation.
• Monitors surveillance cameras and equipment during assigned shifts.
• Monitors and changes VCR tapes daily.
• Reports, to Security, any unauthorized personnel on M&O grounds.
• Assists security or has radio contact with security when getting unauthorized personnel off the grounds.
• Opens and secures gates and doors when needed.
• Maintains keys to all APS locations / facilities and gates; keeps records of personnel who have keys in their possession and those entering grounds.
• Occasionally operates APS vehicle within the boundaries of the District.
• Maintains supplies, materials and equipment for Dispatch.
• Maintains and updates log of all M&O employee pagers, mobile phone and home phone numbers; destroys and reissues as needed.
• Maintains records of all vehicle assignments, including unit number, employee name and craft assigned.
• Makes labels for time cards.
• Assigns units to all work orders received; enters unit number and employee number into computer after the unit has been assigned a work order.
• Maintains assignment logs for the individual craft, which include the work order number, unit number and location of work done.
• Maintains log of all the APS locations / schools assigned to the different craft units and locations/schools.
• Makes all necessary changes of any information in the computer.
• Notifies APD of all accidents involving APS units and any other accidents involving APS employees.
• Notifies wrecker services if needed for all APS vehicles.

PREFERRED KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:

• Effective communication skills, both verbal and written.
• Flexibility, organization, decision-making and problem solving skills.
• Interpersonal skills with diverse populations in-person and on the telephone.
• Ability to meet deadlines and work on multiple projects.
• Computer, business English and basic mathematics skills.
• Knowledge of word processing, database and spreadsheet software.
• Ability to keyboard 35 words per minute.
• Knowledge of various maintenance and operations shops and emergency procedures.
• Knowledge of the nature of various craft jobs.
• Must have the ability to: read and write English, add and subtract whole numbers and decimals, be bondable, talk clearly and function calmly and dependably under pressure or stressful situations.
• Computer, data entry, dispatching and security skills.

REQUIREMENTS:

• Satisfactory completion of skills test.
• High School Diploma or GED.
• Three years' experience in vehicle dispatching operations, including operating two base radio stations in communications with mobile radio unit monitoring dispatching, paging, telephoning and recording or logging all calls.
• Valid New Mexico driver's license with insurable driving record.

CONTACT INFORMATION:
Contact: Victor Velarde at / Victor.Velarde@aps.edu
APPLY TO:

www.aps.edu

ADDITIONAL INFO:
GRADE / LEVEL: D4
SALARY: $18.2497
DAYS: 260
HOURS: 8
START DATE: 9/1/2024
ADA Compliance