Join Forbes' 2023 Best Employer for Diversity!

As a data analyst mid or senior on the Customer Experience Expansion team, you’ll support efforts to give customers more choice by growing Progressive’s multi-carrier acquisition and servicing model. In this role, you’ll partner with process consultants, data scientists, and technology developers to identify, quantify, and A/B test innovative opportunities to improve our multi-carrier servicing experience. You’ll also create and refine key performance indicators for processes and systems to ensure progress against business and quality outcomes.

This is a remote position with occasional travel to an office for a meeting and/or training.

Must-have qualifications

• Bachelor's degree or higher in a quantitative field of study and a minimum of one year of analytical work experience
• Instead of a quantitative degree, a bachelor's degree or higher and a minimum of three years of analytical work experience
• Instead of a degree, a minimum of four years of analytical work experience
• This position requires online pre-employment testing for external candidates

Preferred skills

• Strong proficiency in SQL, experience in data manipulation tools such as SAS, Snowflake, and R, and proficiency in reporting tools such as Tableau and Power BI
• Proven ability to use advanced analytics to find meaning in data and generate insights that support decision-making
• Strong written and verbal communication skills and the ability to work well in a cross-functional, collaborative environment
• Strong data management skills, with the ability to consolidate data from large, disparate data sources
• Experience with A/B testing frameworks and the ability to think through test implementation, measurement, and monitoring/analysis

Compensation

• $63,800-$102,800/year
• Gainshare bonus up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

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