Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The Data Center Operations Engineer will be team oriented individuals who will be responsible for installation and de-installation of network devices, monitor Z10 mainframe environment and peripherals at our Norwalk, Connecticut location. They will verify connectivity of all devices and also troubleshoot any reconnection issues. They will also be responsible for recording the assets that are assigned to a user.

Duties & Responsibilities

• Installation of network devices and cable management systems
• Provide technical support to our network owner/user community
• Maintain and update an accurate documentation of Service Desk trouble tickets
• Monitor System interfaces and other communication utilities and take proper action
• Install/Rack Servers
• Add Memory, H/D, Network Interface Cards, CPU etc.
• Install KVM and In-Rack PDU
• Monitor/Maintain all Servers in the Data Center
• Familiarization with a large-scale IBM Z10 mainframe environment
• IPL, TSO, MVS, Jes2, CA7
• IBM 4000, IBM 6500 Canon VS 4400
• Service Now Ticketing System
• Asset Management
• Back up Daily/Monthly tapes for offsite storage
• Inventory
• Perform all other related duties
• Interact with NYC-based Team Members

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience

Department Preferences

• 9 years of experience; Operations Specialty requires supervisory experience (5 years).
• Familiarization with a large-scale IBM Z mainframe environment TSO, Jes2 Service Now Ticketing System.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding, training and as required by Human Resources