The Remote Hands Technician will assist all data center customers by providing "best in class" customer and technical support. The Remote Hands Technician will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician will also assist other members of the Operations Team ensuring 100% uptime to all customers.

High-level job duties:

* Running and testing fibers

* Rack and Stack

* Hard drive installs

* Cleaning and sweeping DC

* Copper Termination

* Must have car and be able to travel between sites

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

1+ years of experience in Telecommunications or Data Center related field

Understanding of telecom structured cabling standards

Understanding of network device deployment

Ability to communicate written and verbally

Provide rotational on-call coverage

Use of industry standard test equipment

Troubleshooting and root cause analysis skills

Basic Understanding of Building Management System (BMS) and Branch

Nice to Have Skills & Experience

CompTIA A+ / Net + Certification preferred

General knowledge of AC/DC electrical theory

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.