ROLE: Relationship Management Data Governance Analyst

Real Estate Services (RES) is a division of Enterprise Services and Public Affairs (ESPA) providing real estate support services to all Banking businesses. RES is dedicated to provide all Banking businesses with premises that are cost-effective, safe, productive and valued by our customers, as a strategic partner in their successes and by our employees.
Global Solutions Organization (GSO) provides strategic and tactical management of the Support Function groups to provide support for Global RES activities through:

• Management of Operations Policy & Process development, implementation coordination and communication
• Management of Global RES Technology platform and Training
• Data Compliance & Reporting metrics
• Global Resource Strategy support and monitoring
• Reporting /Analytics of Management & Admin Budget

Key Responsibilities:
Support the Relationship Managers with program/project management, administrative, and analytical tasks such as:

• Partnering with Chief Data Office (CDO) to support data governance programs for data modelling, process mapping, and data taxonomy for various RES functions.
• Create/modify Relationship Manager process documentation library and support corrective action plans.
• Coordinate Relationship Manager programs/projects with GSO project manager. Create project plans engaging with necessary teams and stakeholders, track tasks to deadlines, solve issues that may arise, and evaluate project performance.
• Participate in testing process, including the execution of testing scripts and documenting testing results.
• Analyzing data to support reporting teams to deliver accurate reports that align to the business needs/requests.
• Working routine administrative data fixes related to SAR/RFCs.

Knowledge \ Experience:

• 6 years in Data Governance/Analytics in a corporate environment.
• 6 years in Technical / Operations support function.
• Experience in data governance and project management.
• Knowledge of Client Business and Systems a plus.
• Knowledge of Corporate Real Estate a plus.

Qualifications:

• Detailed oriented with strong organizational skills and ability to follow items through entire life cycle to ensure completeness.
• Bachelor's degree (or equivalent professional and/or academic training).
• Bilingual skills considered as a plus.

Skills:

• Strong Use of Excel and other Microsoft Office Applications
• Strong Use of Visio and other process mapping tools
• Knowledge of Agile Methodologies
• Strong understanding of data handling, organization, and summarization
• Excellent oral and written communication

Competencies:

• Ability to work flexibly in a highly dynamic, demanding and fast-paced environment.
• Ability to work independently and unsupervised, but willing to communicate and collaborate with peers.
• Ability to handle short-term deadlines & conflicting priorities.
• Commitment to accuracy, quality, and attention to detail.
• Strong organizational & process documentation skills.

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