Data Management Program Support Technician (wage), Position no.03261

Title: Data Management Program Support Technician (wage), Position no.03261

State Role Title: Admin and Office Spec III

Hiring Range: $17.60/hour - $21.42/hour

Pay Band: 3

Agency: Department of Motor Vehicles

Location:DOCUMENT IMAGING

Agency Website:www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles is seeking to hire a Program Support Technician for a wage position with the Document Imagin work center team in Richmond, Virginia. This is a high-volume DMV unit that responds to a variety of requests from internal and external customers.

This position receives title applications, driver license applications and other supporting documentation from the DMV Customer Service Centers, DMV work centers, and dealers statewide; also receives/reviews various driver reports from numerous areas of the agency.

This position is responsible for reviewing and ensuring all appropriate documents received are ready for processing, scan various size documents and perform quality control edits as necessary, operate scanning equipment and perform operator maintenance on the equipment. Responsible for maintaining work in sequence, assuring that each document has been scanned, verify the quality control queue from Back Office Scanning and perform necessary corrections.

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Minimum Qualifications

•Demonstrated experience in time-management, problem solving, and critical thinking capabilities, experience meeting time sensitive deadlines.
•Excellent skills in communication, presentation, interpersonal skills, with the ability to effectively collaborate with personnel at all levels of the organization.
•Experience in identifying, escalating and communicating issues and progress to management in an effective and succinct manner.
•Experience in planning and developing initiative goals, key impacts, and objectives; ability to negotiate and garner support for agency initiatives and to build effective working relationships with multiple stakeholders.
•Considerable experience in document analysis, research and evaluation techniques. Working knowledge of mainframe, OnBase, and other software products.
•Considerable skill in the use of a personal computer, utilizing spreadsheet, database, flowcharting, and Microsoft office suite applications.
•Lift 25-50 lbs. boxes to retrieve work to meet daily goals set.

Additional Considerations

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Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify .

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). During your employment with DMV as a condition of employment, DMV will be alerted of any moving violation convictions including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.