Data Quality Improvement Manager



Hartford, CT I Morristown, NJ I New York, NY I USA

AXA XL recognizes that being a truly data-driven organization is critical to our success. To enable this, we need to ensure we capture consistently high quality, actionable data relating to our clients in our source systems, to power analysis and decision-making across all our key business functions (e.g., risk, underwriting, pricing, actuarial, finance, claims, operations, etc.)



The Data Quality & Culture team within the Innovation, Data & Analytics (IDA) division is focused on driving the data quality strategy at AXA XL through 3 work streams: Train, Heal & Prevent.

• ‘ Train ’ - developing a data culture to understand the importance of data to our business, and the need to capture data “right first time” in our source systems to ensure data quality.
• ‘Heal’ - finding & fixing data errors in our systems after they occur with SQL data quality validation rules and Power BI dashboards to track quality levels and drive remediation efforts.
• ‘Prevent’ – working with Operations and IT teams, to implement “data quality by design” across various source systems & processes, to prevent manual data quality errors from occurring in the first place (e.g., working with IT to replace an optional free text field, with a mandatory drop-down list of choices on Genius – a core policy administration system).

This role will be focused primarily on the ‘Prevent’ work stream.



The ideal candidate will have several years of experience working in commercial insurance with direct experience of AXA XL’s insurance administration systems (e.g., Genius, Frame, Wins, XLGC, etc.), demonstrating strong knowledge of commercial insurance processes across multiple functions (e.g., Underwriting, Claims, Operations, Finance) including how data flows from one department to another, ideally with a network of contacts across these multiple business functions.



You will use your understanding of the challenges involved in capturing high quality data in the commercial insurance industry to drive improvements to systems and processes that will enhance data quality. Curiosity, attention to detail, a desire to get it right first time, ability to join the dots across people/processes/systems, and a proven track record in connecting teams and managing change projects will be essential to your success.



This role reports into the IDA Division Lead for Data Quality & Culture . You will be part of a small, international team, and will need to partner with and leverage support from a wide range of virtual teams across IDA, Global Technology, Operations, Underwriting, Claims and other business areas.



DISCOVER your opportunity



What will your essential responsibilities include?

• SQL Coding Skills to Identify Root Causes – must be comfortable interrogating various AXA XL databases to select, join, extract and compare various data records to explore the root cause of high-level data quality issues highlighted in the master Data Quality Dashboard (DQD).
• Engage with wide range of stakeholders – in various departments across AXA XL (e.g., Underwriting, Actuarial, Claims, Operations, etc.), to understand the flow of data through the organization, identifying data quality ‘pain points’ and improvements to process and systems.
• Map the Data Journey – map the critical data captured at each stage of the commercial insurance process (e.g. submission, quote, bind, policy, claim, etc.), track the journey through the various source systems, identify any break points / duplications / opportunities to build quality by design.
• Storytelling & presentation skills – you must be a strong communicator, able to host meetings with impactful PowerPoint presentations, developing compelling business cases that secure stakeholder buy-in, and clear project plans to drive and successfully deliver change.
• Partner with Global Technology – build strong relationships with colleagues in Global Technology, particularly policy and claims source system Delivery Leads to define data quality system/process enhancements, and secure priority implementation on delivery backlogs.
• Build & Lead Virtual Teams – strong coordination skills to connect with and drive activity with stakeholders across Transformation, Global Technology, Data Management, Data Quality, to identify, prioritize and implement enhancements at the point of capture.
• Manage Projects & Budgets – manage projects end-to-end, leveraging virtual teams of internal experts, and contractors to deliver data quality improvements at scale through source system enhancements. Apply strong project management skills to deliver on time and within budget.
• Deliver & Report Progress – Evangelize across AXA XL for systemic data quality improvement through system fixes across AXA XL, provide operational progress reports to leaders within IDA, including to the Division Lead, and the Global Lead – Data Quality & Controls; and the CDO.
• Measure & Track Benefits – define ways to measure, track and report on progress in improving systemic data quality, including KPI’s such as # of system enhancements deployed, # of policies commercial insurance policies fixed, etc. working in conjunction with the IDA Business Intelligence.

SHARE your talent

SHARE your talent



We're looking for someone who has these abilities and skills:

• Strong quantitative data analysis skills including the ability to explore & summarize 'raw' data sets using Structured Query Language (SQL), as well as the ability draw insights from existing data quality reports & dashboards
• Moderate to extensive experience in commercial insurance including direct experience working across multiple:
  • Business functions (e.g., Risk, Underwriting, Pricing, Actuarial, Finance, Claims, Operations, etc.)
  • Commercial insurance systems (e.g., policy systems, claims systems, etc.)
• Robust presentation skills (both PowerPoint and in-person) to synthesize complex information and explain it in simple, compelling ways to senior stakeholders to secure buy-in
• Excellent project management skills to define & drive technology process improvement projects leveraging virtual teams to deliver permanent data quality improvements to data capture systems
• Passionate about improving data quality to power AXA XL's success
• Curious to understand how data drives AXA XL and to identify opportunities to improve it
• Tenacious in overcoming delays / hurdles / blockers to ensure delivery
• Good qualitative interview skills to explore data quality issues with stakeholders from across the business, and identify specific opportunity for significant systemic improvements
• Excellent networking skills, with a wide array of relevant stakeholder relationships already in place across multiple AXA XL business functions and source systems
• Excellent negotiating & influencing skills to convince key decision makers in IT to prioritize data capture source system enhancements to deliver systemic data quality improvements
• Formal process improvement qualifications (e.g., Lean / Six Sigma) desirable to drive data quality enhancements through best practice process improvements to data capture systems
• Experience of user-centered design thinking (e.g., Agile sprints, discovery interviews, journey mapping) desirable to understand data capture systems & processes from a user perspective
• Professional data management certification (e.g., Certified Data Management Professional (CDMP) desirable to understand best practice data quality management, but not essentia l

FIND your future



AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.



How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.



With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.



Learn more at axaxl.com



Inclusion & Diversity



AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.



At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.



Sustainability



At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience," focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.



Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see Sustainability at AXA XL .



The U.S. pay range for this position is USD 75,500 - 149,000. Actual pay will be determined based upon the individual's skills, experience, and location. We strive for market alignment and internal equity with our colleagues' pay.



At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details aboutAXA XL's benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com) .