Day Shift Crisis Intervention Specialist

Insight Global is seeking fully remote crisis intervention specialists who can conduct life-saving support for LGBTQ+ youth with compassion and empathy. Crisis intervention specialists will handle high-stress situations that can range from sexuality, gender identity, and suicidal ideation via phone support or digital chat. Responsibilities include:
- Building trust and creating a safe space for youth
- Assisting with abuse reporting, protocol updates, training, and assigned administrative tasks
- Meeting performance and service expectations, including productivity, performance, attendance, quality, and call center metrics

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 1+ years of call center/digital chat management experience
- Experience collaborating with individuals experiencing crisis to safety plan and identify strategies for staying safe
- Google Chrome experience
- Ability to work remotely with access to strong, reliable high-speed internet
- Ability to navigate high-stress situations that include topics such as sexuality, gender identity, and suicidal ideation
- Proficiency in team development, performance management, training, and coaching

Nice to Have Skills & Experience
- Crisis Intervention support or emergency dispatch experience
- Behavioral Health experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.