About the Team

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company's core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!



About the Location

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site).

About the Job

The Manager, HR role is a strategic partner to an assigned Distribution Center (DC) and provides leadership, guidance, and counsel to the General Manager and the leadership team on matters related to talent, organizational change, human capital, associate engagement, development, associate relations, and culture. Personally responsible for the leadership of their DC HR team, and partners appropriately within the DC network and across the enterprise to leverage solutions and maintain consistency across the DC network.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:

• Provides strategic HR consulting to the General Manager in the assigned DC.
• Provides overall leadership and talent management guidance to the DC HR team within the DC.
• Functions as a credible coach through relationship management to the General Manager and the operations leadership team, as well as a strong associate advocate through regular coaching, guidance, and feedback.
• Operates in a highly collaborative and cross-functional environment and builds relationships by being present on the floor of the DC interacting with associates and leaders.
• Leads all functions of HR for assigned DC, including talent and performance management, succession planning, associate engagement, positive work environment, organizational development, change management, associate relations, and effective adoption of Supply Chain and company initiatives and strategies.
• Utilizes business acumen and thorough understanding of DC operations to provide the right solutions in partnership with HR Centers of Excellence.
• Leads Every Day Performance Management initiatives, including coaching good and poor performance. Advises leaders on the coaching to correct process, including disciplinary action and termination. Ensure appropriate HR and legal partners are consulted and final resolutions are aligned with company policies and risk mitigation.
• Conducts investigations into violations of our Code of Ethics, company policies, and the law. Ensures appropriate HR and legal partners are consulted and final resolutions are aligned with company policies and risk mitigation.
• Leads talent and leadership development at the DC. Supports and guides the operations leadership team through the succession planning process, including projection of vacancies and potential successors, bench strength assessment, identification, and development of high potential associates. Guides leaders to implement individual development plans for associates.
• Accountability for talent acquisition and talent management both at the leadership and associate level, with a primary focus on exempt level positions. Works closely with the leadership team in strategic work force planning and succession planning.
• Uses relevant business data to assess organizational health, draw insights, and story tell to support the HR strategy and measure progress. Regularly reviews HR dashboards, engagement, voice of the associate, and other sources to identify trends and recommends solutions to close gaps and strengthen our culture.
• Implement PARs strategy to mitigate risk of third-party intervention and strengthen our culture through both preventative and response actions, including ongoing education for front-line leaders and regular review of risk factors to predict and address problem areas, identify root cause, and provide solutions to address.
• Assigns, owns, and leads projects in partnership with relevant stakeholders assessing project impact to all areas of HR, DC strategy and operations, and the distribution environment.
• Serves as change agent to positively impact organizational effectiveness and provides guidance and coaching to leadership team and stakeholders on effective communication and follow up change management activities.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in business or related field from a four-year college or university preferred.
• Minimum of 7 years of experience in an HR generalist capacity for a retail function preferred.
• An equivalent combination of education and experience may substitute for the minimum qualifications.

TECHNICAL SKILLS

• Demonstrated experience with supporting multiple levels of leadership within a business unit.
• People leadership experience.
• Demonstrated autonomous decision-making.
• Demonstrated success in creating an environment of trust with clients where integrity is unquestioned and effectively utilizing negotiation and conflict resolution skills when needed.
• Excellent leadership, interpersonal, influencing, facilitation and communication skills with the ability to work across functional lines and at many levels. Excellent change management skills and ability to influence change adoption by leaders and stakeholders.
• Demonstrated experience in talent management, leadership development, performance management, and organizational development.
• Ability to prioritize multiple, conflicting priorities with an initiative-taking approach and enterprise focus and outstanding organizational skills, including attention to detail.
• Strong business and financial acumen, analytical and strategic thinking, and delivery with proven, measurable results.
• Ability to analyze HR metrics to develop creative solutions to leader effectiveness and associate engagement risks and drive key business strategies and objectives.
• Strong learning agility to maintain knowledge of industry and people trends and employment legislation and integrate business and people solutions.
• Proficiency in using Microsoft software: Excel, Word, PowerPoint.

CERTIFICATES, LICENSES, REGISTRATIONS

SPHR/PHR certificate a plu

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical business office environment. Reasonable accommodations may be made for individuals with



About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they're core to PetSmart's success.

Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Responsibilities

The Manager, HR role is a strategic partner to an assigned Distribution Center (DC) and provides leadership, guidance, and counsel to the General Manager and the leadership team on matters related to talent, organizational change, human capital, associate engagement, development, associate relations, and culture. Personally responsible for the leadership of their DC HR team, and partners appropriately within the DC network and across the enterprise to leverage solutions and maintain consistency across the DC network.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:

• Provides strategic HR consulting to the General Manager in the assigned DC.
• Provides overall leadership and talent management guidance to the DC HR team within the DC.
• Functions as a credible coach through relationship management to the General Manager and the operations leadership team, as well as a strong associate advocate through regular coaching, guidance, and feedback.
• Operates in a highly collaborative and cross-functional environment and builds relationships by being present on the floor of the DC interacting with associates and leaders.
• Leads all functions of HR for assigned DC, including talent and performance management, succession planning, associate engagement, positive work environment, organizational development, change management, associate relations, and effective adoption of Supply Chain and company initiatives and strategies.
• Utilizes business acumen and thorough understanding of DC operations to provide the right solutions in partnership with HR Centers of Excellence.
• Leads Every Day Performance Management initiatives, including coaching good and poor performance. Advises leaders on the coaching to correct process, including disciplinary action and termination. Ensure appropriate HR and legal partners are consulted and final resolutions are aligned with company policies and risk mitigation.
• Conducts investigations into violations of our Code of Ethics, company policies, and the law. Ensures appropriate HR and legal partners are consulted and final resolutions are aligned with company policies and risk mitigation.
• Leads talent and leadership development at the DC. Supports and guides the operations leadership team through the succession planning process, including projection of vacancies and potential successors, bench strength assessment, identification, and development of high potential associates. Guides leaders to implement individual development plans for associates.
• Accountability for talent acquisition and talent management both at the leadership and associate level, with a primary focus on exempt level positions. Works closely with the leadership team in strategic work force planning and succession planning.
• Uses relevant business data to assess organizational health, draw insights, and story tell to support the HR strategy and measure progress. Regularly reviews HR dashboards, engagement, voice of the associate, and other sources to identify trends and recommends solutions to close gaps and strengthen our culture.
• Implement PARs strategy to mitigate risk of third-party intervention and strengthen our culture through both preventative and response actions, including ongoing education for front-line leaders and regular review of risk factors to predict and address problem areas, identify root cause, and provide solutions to address.
• Assigns, owns, and leads projects in partnership with relevant stakeholders assessing project impact to all areas of HR, DC strategy and operations, and the distribution environment.
• Serves as change agent to positively impact organizational effectiveness and provides guidance and coaching to leadership team and stakeholders on effective communication and follow up change management activities.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in business or related field from a four-year college or university preferred.
• Minimum of 7 years of experience in an HR generalist capacity for a retail function preferred.
• An equivalent combination of education and experience may substitute for the minimum qualifications.

TECHNICAL SKILLS

• Demonstrated experience with supporting multiple levels of leadership within a business unit.
• People leadership experience.
• Demonstrated autonomous decision-making.
• Demonstrated success in creating an environment of trust with clients where integrity is unquestioned and effectively utilizing negotiation and conflict resolution skills when needed.
• Excellent leadership, interpersonal, influencing, facilitation and communication skills with the ability to work across functional lines and at many levels. Excellent change management skills and ability to influence change adoption by leaders and stakeholders.
• Demonstrated experience in talent management, leadership development, performance management, and organizational development.
• Ability to prioritize multiple, conflicting priorities with an initiative-taking approach and enterprise focus and outstanding organizational skills, including attention to detail.
• Strong business and financial acumen, analytical and strategic thinking, and delivery with proven, measurable results.
• Ability to analyze HR metrics to develop creative solutions to leader effectiveness and associate engagement risks and drive key business strategies and objectives.
• Strong learning agility to maintain knowledge of industry and people trends and employment legislation and integrate business and people solutions.
• Proficiency in using Microsoft software: Excel, Word, PowerPoint.

CERTIFICATES, LICENSES, REGISTRATIONS

SPHR/PHR certificate a plu

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical business office environment. Reasonable accommodations may be made for individuals with

Qualifications

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they're core to PetSmart's success.

Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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