Deductions Analyst

The Deductions Analyst resolves customer deductions in accordance with industry standards, customer policy and Red Bull business rules, participates in the development and implementation of Standard Operating Procedures, performs and disseminates root cause analyses and disputes invalidated deductions requiring customer repayment. You will assists with billing inquiries/errors and general account questions, places referrals to the appropriate responsibility/approval centers, initiates and tracks proof of delivery requests and submits vendor claims.



RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

• 
  
  DEDUCTIONS, ACCOUTING & ANALYST
  
  
  Resolve account discrepancies. May include unidentified customer deductions, charge-backs, bill-backs, unauthorized product and quantity/pricing discrepancies.
  
  Secure required supporting documents to resolve payment disputes (i.e. Proof of Deliveries, Bill of Ladings, invoices, pricing review findings, historical communications, post-audit detail, etc).
  
  Identify and implement new and/or updated business processes to reduce/eliminate recurring AR discrepancies and improve AR performance (as measured by overdue AR).
  
  Use HRC analytics and ad-hoc reporting to track root cause. Communicate trending delivery/customer issues to SSC and Sales Management.
  
  Request intercompany approvals/pricing reviews and track responses.
  
  Provide deductions status to the Collections Team and contribute to the monthly at-risk report updates.
  
  Work with Cash Team on debit clearing once approval is received and credit memo is issued.
  
  You will file claims per customer policy (portals, mail, email) to ensure prompt processing and payment.
  
  Provide and contribute to customer care activities.
  
  Seek guidance from senior team members to resolve issues and assist with escalation if necessary.
  
  Other AR related responsibilities which may be assigned by the Department Manager.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Must have at least 2 years of relevant industry experience.
• Prior experience in customer relations, customer service, or Accounts Receivable is highly preferred.
• Experience in direct store delivery, route accounting, or call center is an added advantage.
• Understanding payment, invoicing, HRC Deductions Module, and AR reporting is essential.
• Work in a fast-paced environment and adapt to change is required.
• Demonstrated strong problem-solving skills are necessary.
• Proficiency in computer skills, including Excel and Word, is a must.

• Travel 0-10%
• Permanent
• Benefits eligible

JOIN THE TEAM