Delivery Specialist

Insight Global is looking for a Delivery Specialist to sit on site at the client's HQ in San Antonio, TX. Candidate will be responsible for maintaining open tickets assigned to them in a report, troubleshooting to fix and track delivery transactions, and making sure all data within the internal client system is updated. This client is a food and beverage customer, and this candidate will be supporting and tracking the delivery from the DoorDash app and the end customer. Essentially, the contact center will be the first line of defense in receiving the tickets, and the delivery team will get some escalations for them to resolve. This is a contract only through mid 2025.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 1-2 years of experience working with some sort of ticketing system
- Basic IT knowledge and infrastructure background
- Great customer services skills for over the phone troubleshooting support

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.