Bilingual Dental Receptionist

Type: Contract to Hire, 100% in the office

We're on the lookout for a skilled Front Desk Receptionist to join our close-knit team at our clients office in Charlotte, NC. As the initial point of contact for patients, you'll play a pivotal role in ensuring their journey begins on a positive note the moment they step through the doors.

Responsibilities:

• Warmly welcoming patients and visitors, fostering a friendly atmosphere.
• Managing incoming phone calls and coordinating appointments using our electronic scheduling system, Dentrix.
• Utilizing software to effectively communicate with patients, confirming appointments, and addressing inquiries.
• Presenting financial treatment plans to patients.
• Verifying patients' insurance coverage and promptly submitting insurance claims accurately.
• Handling payment transactions for services provided, ensuring meticulous record-keeping.
• Maintaining accurate patient records and ensuring they are up-to-date.
• Providing patients with necessary forms and assisting with completion when required.
• Addressing patient queries or concerns regarding appointments, procedures, or insurance coverage.
• Upholding cleanliness and organization standards at the front desk area.
• Assisting with various administrative tasks like filing, faxing, and photocopying.
• Collaborating with colleagues to ensure seamless office operations.

Requirements:

• Previous experience as a receptionist in a dental office.
• Proficiency in dental insurance claims submission and understanding of insurance procedures.
• Excellent communication and interpersonal abilities.
• Strong organizational skills coupled with keen attention to detail.
• Ability to juggle multiple tasks and prioritize effectively in a fast-paced environment.
• Preferably familiar with Dentrix software, but willingness to adapt to new systems is essential.
• A positive demeanor and a dedication to delivering exceptional customer service.