Design & Documentation Consultant III

Description: Job Summary:

Understands and identifies learner needs by using existing and new procedures, research, and data provided to independently understand learners and their challenges. Understands business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; using data, metrics, and reporting to design and implement training programs that meet learner needs and accreditation criteria. Coordinates and delivers training and/or train-the-trainer programs to clinical leads and supervisors. Implements training related quality improvement programs. Monitors changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, and publications. Makes contributions to and helping maintain content repositories.

Essential Responsibilities:

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.


• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.


• Conducts auditing and continuous improvement initiatives by: ensuring that training content is accurate, consistent, and delivered within prescribed protocols; implementing training related quality improvement programs; implementing process improvement measures to ensure continued success of training programs; and ensuring training aligns with organizational goals and initiatives and meets accreditation criteria.


• Ensures training complies with laws, policies, and professional standards by: monitoring directives of government agencies and legislation relevant to training subject matter; reviewing internal policies and best practices relevant to subject matter; and monitoring changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, and publications.


• Documents and informs others about training by: making continuous updates to training policies, procedures, and information in computer systems and hard copies; implementing strategies to track, document, and communicate training updates; presenting updates to senior staff on training updates and training needs; marketing learning programs and responding to inquiries about programs; and making contributions to and helping maintain content repositories.


• Designs and implements training by: using data, metrics, and reporting to design and implement training programs that meet learner needs and accreditation criteria; implementing appropriate learning methods and technologies needed to deliver training programs; identifying and obtaining new or existing instructional resources to achieve desired program outcomes; and coordinating and delivering training and/or train-the-trainer programs to clinical leads and supervisors.


• Demonstrates an understanding of business needs by: understanding business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; defining the problem in order to understand, determine, and develop performance and learning objectives; and presenting evidence that establishes how and where training has business impact, directly or indirectly.


• Understands and identifies learner needs by: using existing and some new procedures, research, and data provided to understand learners and their challenges; conducting research and analysis to understand problems in a particular area or roles; conducting and/or developing surveys and focus groups to better understand learner needs; and identifying and validating learner needs to create content that meets those needs.

Minimum Qualifications:

• Minimum one (1) year of experience in technical writing or content management.


• Bachelors Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum three (3) years of experience in instructional design, adult education, or a directly related field, OR Minimum six (6) years of experience in instructional design, adult education, or a directly related field.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Information Gathering; Written Communication; Content Development; Creativity; Innovative Mindset; Data Entry; Computer Literacy; Curriculum Development; Adult Learning Theory; Change Management; Negotiation; Business Documentation; Operational Excellence; Business Value Communication; Program Development; Experimental Design; Presentation Skills

Preferred Qualifications:

• One (1) year of experience in health care environment or similar environment.
• One (1) year of experience organizing and facilitating large group meetings, classes, or conferences.

Primary Location: California,Anaheim,East Street Warehouse
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Temporary
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Design & Documentation
Department: East Street Admin. Support - Medical Office Admin Services - 0806
Pay Range: $79400 - $102740 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 25 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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