Desktop Consultant

Sacramento, California

Employer: West Advanced Technologies (WATI)
Industry: 
Salary: Competitive
Job type: Full-Time
Position: Desktop Consultant

Location: Sacramento, CA

Duration: 6 Months

Minimum Skills:

The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include:

  • Installation, configuration, and troubleshooting of desktop operating systems and application software. Examples include, Windows 10 Windows 11, MS Office Suite 2016, Office 365, anti-virus, and encryption software.
  • Active directory account administration
  • Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed.
  • General IT technical support, troubleshooting, and documentation for customers and internal IT staff
  • Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
  • Perform user and system requirements gathering and analysis
  • Determine requirements, design and build for customer use hardware
  • Determine proper installation parameters for software and hardware
  • Analyze, detect, identify and correct technical problems and deficiencies
  • Properly escalate issues and follow through to successful resolution
  • Monitor system performance. Candidate should have:
  • Excellent customer service skills and professional conduct
  • Knowledge of personal computers and peripheral devices
  • Ability to apply logic in analyzing technology solutions
  • Strong organizational and communication skills
  • Ability to perform effectively both independently and as a team member
  • Working knowledge of Microsoft Office Suite and Windows 10Understanding of system imaging utilities such as TrueImage, and SCCM OSD


Thanks & Regards

Rajeev

West Advanced Technologies, Inc

E: rajeev.g2@wati.com

C:2796665837 | T: 5072292946
Created: 2024-06-12
Reference: z5G7h3l6a1kMvyS65NP3c6kBorzxrAQwMqW13pptmLc=
Country: United States
State: California
City: Sacramento
ZIP: 95820

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