Desktop Engineer

This role is located onsite at our Corporate Office in North Phoenix.

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Desktop Engineer is responsible for the design, implementation, support and maintenance of TriWest's desktop infrastructure. This role involves collaborating with cross-functional teams to define desktop standards, develop deployment strategies, and ensure the reliability and security of desktop systems. The Desktop Engineer also provides technical support for escalated desktop issues and contributes to the continuous improvement of desktop services. Functions as the primary contact for all tier levels in the Service Desk.

Education & Experience

Required:

• 3+ years of experience in desktop engineering or related roles
• Strong knowledge and experience in supporting user interactions with Information Technologies (IT) (Systems, Network, Desktop, printers and other end point devices)
• Significant background supporting Microsoft Office 365, Windows 10 environments, and related security patching processes
• Working knowledge of desktop imaging and deployment tools (e.g., SCCM, inTune)
• Experience with mobile device management solutions and virtual desktop integrations
• Knowledge of security standards and compliance frameworks (e.g., NIST, CIS)
• Familiarity with IT asset management and license control processes
• Understanding of certificates and certificate management
• Significant experience supporting DaaS based Virtual Desktop environments
• Familiarity with Active Directory management, GPOs and MFA technologies

Preferred:

• Bachelor's degree in Business, Computer Science, Engineering, or related field
• Experience designing, implementing, and troubleshooting DaaS Virtual Desktop environments
• Experience with virtualized desktop environments
• Relevant certifications such as Microsoft Certified Professional, MCSE
• Experience with IT service management standards (e.g., ITIL)
• Advanced knowledge of enterprise collaboration platforms (e.g., Teams, WebEx, Zoom)
• Familiarity with network printing, Wi-Fi troubleshooting, and VPN solutions
• Experience with problem and incident management process and tools including Root Cause Analysis

Key Responsibilities

• Contribute to the design and implementation of desktop infrastructure projects.
• Contribute to the definition and enforcement of desktop standards, policies, and procedures.
• Provide technical expertise and support for escalated desktop issues.
• Collaborate with vendors for hardware and software maintenance and upgrades.
• Ensure compliance with security standards and best practices.
• Manage desktop imaging and deployment processes, including quality control using tools including SCCM.
• Support end-users with mobile device management and cellular services.
• Participate in change management efforts to prevent recurring issues.
• Contribute to the development of written project plans and system design documents.
• Interface with departments on reported issues and needs.
• Take active steps to resolve customer issues and needs.
• Ensure that supported device configurations comply with required security standards.

• Assist in change management efforts to proactively prevent issues from re-occurrence.
• Provide technical expertise in working towards effective software recommendations and upgrade solutions.
• Participate in the development of written project plans, task schedules, test and evaluation plans, and system design documents related to the desktop environment.
• Serve as application administrator for TriWest and third party applications (ticketing systems, secure file transfer, VDI platform, etc.).
• Serve as liaison to vendors for all server systems for maintenance, problem resolution and upgrades of installed hardware and systems, application and data communications software.
• Support TriWest's end point devices such as mobile devices, printers, desktops, AV systems, telephony hardware and RAP's.
• Perform other duties as assigned.
• Regular and reliable attendance is required.

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.