Desktop Services Lead

Responsibilities for this Position
Location: USA FL MacDill AFB - MacDill AFB (FLC007)
Full Part/Time: Full time
Job Req: RQ185209

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Suitability:

Public Trust/Other Required:
None

Job Family:
Systems Administration

Job Qualifications:

Skills:
Desktop Computers, Leadership Management, Services Management
Certifications:
Security+, CE - Sec+ CE
Experience:
8 + years of related experience
US Citizenship Required:
Yes

Job Description:

Job Description:
GDIT is looking for a Desktop Services Lead to direct all aspects of systems operations and engineering activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities: As the Desktop Services Lead for the CITS Program, assists with managing overall customer interactions between the CCJ6 Technical Teams and the USCENTCOM Customer Base. Provides subject matter expertise on improving theater and HQ enterprise IT Support Solutions provided to USCENTCOM through management of Tier 1 and 2 Technicians managing customer experience through the lifecycle of an IT Request or Incident for Customers. Conduct IT project support for the Command through engagement and management of Desktop Services Team. Manage OCONUS and CONUS Exercise IT Support for USCENTCOM. The Desktop Services Lead manages support to all USCENTCOM Customer base of over 5,000+ Users and 20,000 Systems across all operational networks. Provide CITS Program Management Office with data points on customer service operations and capabilities.

Additional Responsibilities:

- Directly support USCENTCOM Exercises through providing deployable kits and personnel to support technical requirements of USCENTCOM Customer.

- Partner with the quality team to implement an effective quality management program that covers all elements of technical delivery to measure and provide insights into customer experience

- Manage the Deployment of USCENTCOM ThinOS Systems and patch and remediation of systems.

- Engage with Cyber Governance Teams on client compliancy policies and remediation of non-compliant systems on the USCENTCOM Networks.

- Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise

Education and/or Certifications:
Required:

- Bachelor's Degree with a focus in computer science, engineering, or a related field of study and at least 8 years of experience

- Applicable DoD 8140 or DoD 8570 Certification

Desired:

- Master's Degree with a focus in computer science, engineering, or a related field of study

- ITIL 4 Foundation Certification

Required Skills:

- 5 years+ of progressive technical implementation, team leadership, and customer relationship experience

- Skilled in Project Management and Process Management

- Experience leading program execution of IT Customer Support Operations for a large Defense customer

- Experience in strategic planning, including contributing recommendations with supporting data and preparing and executing action plans

- Possess a minimum of 3 years of experience supporting high-level and Senior Government Executive customers with IT requirements

- Strong Understanding of Multi-Domain enterprise service management and understanding of capabilities of Thick and Thin Client Environments as well as a strong understanding of customer support in a hybrid environment.

Desired Skills:

- Experience with USCENTCOM and familiarity with its mission

- Knowledge and familiarity with USCENTCOM's IT environment

Clearance Requirement:
- Active TS/SCI

Travel Requirements:

- Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations

WHAT GDIT CAN OFFER YOU:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology and the ability to make a real impact on the world around you.

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The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.