IT Desktop Support Analyst

JOB SUMMARY:

OIT is seeking to hire an IT Desktop Support Analyst. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.

Qualifications:

MINIMUM QUALIFICATIONS:

• Associates degree in a related field or equivalent related experience.

• Two years of related desktop experience

JOB SKILLS & ABILITIES:

Required:

• Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platform

• Demonstrated customer service skills

• Knowledge of networking, DNS/DHCP, and Active Directory

• Excellent oral and written skill

• Strong problem-solving skill

• Strong organizational skill

• Ability to work independently as well as within a team

• Ability to lead small or special project

• Ability to work evenings and weekend

• Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related dutie

• Valid driver's license

Preferred:

• Mac OS X and/or Linux skill

• Apple ACMT certification

• Windows Provisioning Package

• Microsoft Endpoint Manager