Desktop Support Engineer

Why choose Cognizant?

It takes a lot to succeed in today's fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion-for our clients, our communities, and our organization. It's the defining attribute that we look for in our people.

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
Desktop Support Engineer (On site Springfield, MO)

• Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.
• Provide remote desktop support to users, resolving technical issues promptly and effectively.
• Solve Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS
• Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.
• Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems.
• Guide users with step-by-step instructions on installing applications.
• Document and record incidents, service requests and their resolutions in the internal ticketing system.
• Direct unresolved issues to the next level of support personnel
• Help create user documentation and manuals (KA) for known issues.
• Image and deploy Laptops/ Desktops/Tablets to end users.
• Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)
• Coordinating office moves
• Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expedited end user device fix, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.
• Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation.
• Administer IT service management processes to maintain standards of service delivery.
• Perform daily Routine checks on UPS and monitor and other network equipment's in server room and monitor their performance
• Mapped and configured network printers and other peripheral devices as needed
• Responsible for overall enterprise-wide performance, effectiveness and efficiency of end users computing devices.

Salary and other compensation:

• Applications will be accepted until 09/29/2024.
• The annual salary for this position is between $50,000 to $59,000 depending on experience and other qualifications of the successful candidate.
• This role is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

BENEFITS: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements

• Medical, Dental, Vision, Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee stock purchase plan

DISCLAIMER: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.