Apex Systems is looking for a Desktop Support Technician to support one of our largest Telecommunications clients in Orlando, FL.
If interested in this, please send resume and contact information to Tessa Moulds, Professional Recruiter, via [email protected]

Job Title: Desktop Technician
Location: Orlando, FL
Terms: 6 month contract to hire
Job Summary:

• Deliver exceptional customer service as the face of CompuCom, resolving technical issues and inquiries for our clients promptly and courteously.
• Diagnose and resolve a wide range of onsite technical issues related to network infrastructure and internal desktop systems.

Responsibilities:

• Provide onsite support to clients, ensuring all technical issues are addressed efficiently.
• Customize customer experience by tailoring communication and support to individual needs.
• Identify and implement the most cost-effective repair solutions to minimize client downtime.
• Prepare detailed reports to analyze product failure trends and service issues.

Key Qualifications:

• Experience: 2-5 years of related work experience, or AA degree, or technical training; A+ Certification preferred or ability to obtain within first 6 weeks of employment.
• Technical Skills: Solid understanding of IT services and products.
• Customer Focus: Strong commitment to customer service with a consultative approach to problem-solving.
• Communication: Ability to translate technical jargon into understandable terms for clients.
• Reliability: Demonstrated follow-through and commitment to achieving customer satisfaction.

Attributes:

• Enthusiastic Learner: Passionate about technology and eager to stay updated with industry advancements.
• Personable: Able to establish rapport with all clients and maintain a professional demeanor.
• Proactive: Takes initiative to anticipate client needs and provide preemptive support.
• Adaptable: Comfortable handling new and unfamiliar technical challenges with confidence.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.