Desktop Support Technician II US

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position:Desktop Support Technician

Location: Cambridge, Massachusetts

Estimated Duration: The client approximates that this project may last up to 6 months with strong possibility to extend. However, there is no guarantee of employment for any length of time.

Pay Rate Range:$20-$22 (paid weekly)

Project Description:You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.

You will play a crucial role in supporting our customers and proactively identifying their needs. You will work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! Youll be the face of our operation and the go-to for what makes our company run.

Day to Day Responsibilities/typical day looks like:

• interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
• Be helpful and understanding - provide the support you would want!
• Customize the customer experience for every individual, all communication, instructions, and product knowledge to the level of the individual.
• Determine the most cost effective repair to minimize customer downtime.
• Be proactive! Prepare reports for analysis of product failure trends and service issues.
• Images, wipes, and configures computers.
• Works ticket queue remotely and may occasionally be asked to come on site to help during excessively busy times or to cover for vacation (advanced notice would be provided in these situations).
• New employee IT technology onboarding and support. Follows and/or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software; orders and replaces parts as needed.
• Supports and maintains user account information including rights, security, and system groups.
• Provides training to employees on the use of technology used on the job.
• Represents client in a professional and businesslike manner and communicates effectively with customers and associates.

Required Qualifications:

• 2+ years of experience in Desktop Support and Customer Service.
• Must be self-motivated. Works well independently as well as within a team.
• Be comfortable working on-site M-F from 8am-5pm

Preferred Qualifications:

• A+ certification is a plus.

*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

• Health
• Dental
• Vision
• Life Insurance; Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k
• Referral Program

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.