Desktop Support Technician

IT Desktop Support Technician
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. Our client is looking for qualified candidates to work onsite providing desktop support needswith strong customer skills. A+ certification requested but not mandatory. Prefer 3-5years deskside experience. Printer skills are a +
Shift: Mon- Fri 8:00am-5:00 pm
Location: Chicago, IL
Day-to-day:
Position will start 11/11 to assist with a 2 week migration before transitioning into full time on-site Deskside Support.
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code.

General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.
A+, Dell and Lexmark certifications preferred

Strong customer service skills - personable, empathetic, patient - Will be handing off computers to our internal users

Communicates highly technical information to both technical and nontechnical personnel

May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades

May participate in development of information technology and infrastructure projects

May involve use of problem management databases and help desk system

Required Qualifications:
• Candidate must maintain good customer focus meeting deadlines and (SLA's)
• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer

Minimum Requirements:
• 3+ years plus supporting Desktops, Laptops and Printers.
• 3+ years plus with customer service experience
• Great customer service
Preferred, NOT REQUIRED:
•CompTIA A+
•OEM Printer Warranty Certifications
• OEM Laptop/Desktop Warranty Certifications
• Lexmark Printer experience
• Server experience would be a bonus
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.