The Desktop Support Technician is a technical individual who possess expertise involving the use and repair of a wide variety of "computer equipment." The term "computer equipment" could include (but should not be limited to): servers, workstations, field computers, peripherals, handheld devices, software, operating systems, and programming. This individual should be able to effectively communicate in both a technical and non-technical manner with employees from all levels and departments. This individual is responsible for managing work assignments with minimal supervision while adhering to departmental change control and problem reporting procedures.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Must Haves:
- Strong communication and customer service
- Ability to troubleshoot the whole Windows suite
- Ability troubleshoot computers, printers, and other related hardware such as servers, workstations, cellphones & handheld devices

Nice to Have Skills & Experience

Plusses:
- Certifications: Comptia, A+, or Network+
- Server troubleshooting experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.