Desktop Support Technician (On-Site 5 days a week - Palatine, IL
Palatine, Illinois
Employer: Insight Global
Industry: Desktop Support
Salary: Competitive
Job type: Part-Time
* Answering basic technical support calls from employees, helping with refresh schedules, and setting up computers (lifting heavy weight)
* Mostly working on the refresh team (grabbing old machines, setting up new machines, and following clear guidelines on how to set it up; will be trained on how to do this)
* Examples of tickets they would be solving over the phone: Powersurge not working, Microsoft Office IM not working, browser issues, software investigations (seeing what software is installed on the machines they are setting up) etc.
* Will be taking care of 5-10 tickets a day (60/40 split -- 60% installing hardware/40% helpdesk), and are required to have high attention to detail when recording information on calls
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- 2-3 years Desktop support experience (over the phone and in-person)
- Bachelors Degree
- Laptop Refresh experience
- Windows 10 or Windows 11 Upgrade experience
- Ability to lift up to 50 lbs (likely around 15-20 lbs daily)
- Experience troubleshooting on Windows
- Strong communication / customer service skills
Nice to Have Skills & Experience
- Familiar with Higher Educational system (UIC is ideal)
- Intune experience
- A+ Certification
- Experience with basic troubleshooting on Mac
- Ticketing experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
* Mostly working on the refresh team (grabbing old machines, setting up new machines, and following clear guidelines on how to set it up; will be trained on how to do this)
* Examples of tickets they would be solving over the phone: Powersurge not working, Microsoft Office IM not working, browser issues, software investigations (seeing what software is installed on the machines they are setting up) etc.
* Will be taking care of 5-10 tickets a day (60/40 split -- 60% installing hardware/40% helpdesk), and are required to have high attention to detail when recording information on calls
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- 2-3 years Desktop support experience (over the phone and in-person)
- Bachelors Degree
- Laptop Refresh experience
- Windows 10 or Windows 11 Upgrade experience
- Ability to lift up to 50 lbs (likely around 15-20 lbs daily)
- Experience troubleshooting on Windows
- Strong communication / customer service skills
Nice to Have Skills & Experience
- Familiar with Higher Educational system (UIC is ideal)
- Intune experience
- A+ Certification
- Experience with basic troubleshooting on Mac
- Ticketing experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-09-17
Reference: 381123
Country: United States
State: Illinois
City: Palatine
Similar jobs:
-
CDL A Driver- Home Every Week| $105K | $3k Sign-on
Haul in Naperville, Illinois💸 $105000 per year -
CDL-A Regional Truck Drivers get home weekly while earning excellent pay!
JBS Carriers in Galesburg, Illinois💸 $90000 per year -
CDL-A Dedicated Truck Driver: Home Weekly!
U.S. Xpress in Joliet, Illinois💸 $83000 per year -
DED REGIONAL Home Weekly CDL A in Rockford, IL
Blackhawk Transport in Rockford, Illinois💸 $77000 per year -
CDL-A Regional Truck Drivers get home weekly while earning excellent pay!
JBS Carriers in Springfield, Illinois💸 $90000 per year -
CDL A Driver- Home Every Week| $105K | $3k Sign-on
Haul in Joliet, Illinois💸 $105000 per year -
NOW HIRING WEEKEND WARRIORS! $14.50 + per hour based upon experience. JOIN THE MCGRAW FAMILY TEAM WITH A GUARANTEE FOR 30 HOURS PER WEEK!
McDonald's in Williamsville, Illinois💸 $14.50 per hour -
Product Recovery & Quality Co-worker (12- 19 hours/ week)
Ingka External in Bolingbrook, Illinois -
Flatbed CDL-A Driver, Regional Route: $1500 - $2200 per week - Most Weekends off!
Transforce in BLOOMINGTON, Illinois💸 $1500 - $2200 per week -
CDL A Driver- Home Every Week| $105K | $3k Sign-on
Haul in Kankakee, Illinois💸 $105000 per year -
CDL-A Dedicated Truck Driver: Home Weekly!
U.S. Xpress in Joliet, Illinois💸 $83000 per year -
DED REGIONAL Home Weekly CDL A in Peoria, IL
Blackhawk Transport in Peoria, Illinois💸 $77000 per year -
CDL-A Dedicated Truck Driver: Home Weekly!
U.S. Xpress in Naperville, Illinois💸 $83000 per year -
Home Care Aide Week Day Morning - Full Time (Naperville)
Right At Home in Naperville, Illinois -
CDL-A Dedicated Truck Driver: Home Weekly!
U.S. Xpress in Naperville, Illinois💸 $83000 per year -
CDL-A Regional Truck Drivers get home weekly while earning excellent pay!
JBS Carriers in Chicago, Illinois💸 $90000 per year -
Cart Attendant (12-19 Hours/Week)
Ingka External in Schaumburg, Illinois💸 $16.75 per hour -
Local CDL A Truck Driver - $1,500 - $1,800/Per Week
Transforce in Des Plaines, Illinois💸 $1500 - $1800 per week -
Sterile Processing Technician (Less than 20 hours per week)
Carle Health in Urbana, Illinois -
Dietetic Tech (32 hours per week)
Carle Health in Urbana, Illinois