Working Hours (include start & end time): 8:AM 5PM
ob Description:
Project Summary
Provide desktop support for work group with 100 computers
- Top 3 Daily Responsibilities
Provides day-to-day technical support to employees for network infrastructure internal desktop systems software and hardware.
Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogenous environment.
Creates and implements maintenance procedures for shared workstation software and hardware (operating system, anti-virus, software update, etc)
- Additional Responsibilities
Maintain passwords, data integrity, and file system security for the desktop environment.
Recommends hardware and software solutions, including new acquisitions and upgrades.
May participate in the development of information technology and infrastructure projects.
Provide feedback on processes and make recommendations on areas to improve.
- Requirements (required skills, experience, qualifications)
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
Excellent problem solving and analytical skills.
Patient and friendly demeanor.
Strong communication and interpersonal skills.
- Nice to Have (preferred skills, experience, qualifications)
Experience working in a help desk or technical support role.
Ability to diagnose and resolve a wide variety of technical issues.
Ability to work independently.
Pay Rate Range: 25.00 - 29.20/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Desktop Support Experience
Strong Troubleshooting Skills
Technical Support / Help Desk Experience dealing with atleast 100 u

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.