Description

Position

Responsible for the support of customer orders of non-standard product, by providing timely and accurate manufacturing documentation: Bills-of-material and weight and counterbalance calculations. Prioritize and process Detailing tasks to enable on-time manufacturing of customer orders. Identify gaps and opportunities in Detailing processes, driving improvements to Detailing methods and tools to capture efficiency gains.

 

Responsibilities

Interpret routine and complex customer quotes and orders. Apply custom order detailing and manufacturing instructions.

Prepare bills-of-material within the ERP system.

Perform door weight and spring counterbalance calculations.

Using system tools, prioritize and manage the timely completion of incoming tasks.

Communicate with internal Customer Care, Manufacturing, and Finance teams to gather necessary information to process and release orders.

Develop and improve tools and workflows to improve Detailing processes and efficiency.

Qualifications

Associate degree with technical focus preferred, or equivalent work experience with demonstrated success.

Attention to detail is critical to success.

Strong technical and math background.

Experience with Microsoft Excel and Word.

Ability to prioritize and multi-task. Resourceful.

Solid communicator. Comfortable with in-person, phone, and written communication.

Able to interpret and understand technically oriented material, blueprints, and door configuration rules.