Under the general direction of the Customer Support Services Information Technology Manager II (ITM II) within the Infrastructure Services Division (ISD), the Information Technology Specialist (ITS) Ill performs as a master-level architect and principal systems engineer, directing the work activities of a cross functional, multi-disciplinary team of data center IT systems specialists, and vendors to architect, design, implement and support desktop and device management solutions and services for the Office of Legislative Counsel (OLC) and its customers. The ITS III possesses a wide and deep practical technical knowledge basis, which includes emerging, cutting-edge technologies, and is recognized as an industry expert in desktop and device management. The ITS III provides a mastery level of team leadership qualities and plays a major role in formulating technological strategy and policy. The ITS III works with other technical leads within the Legislative Data Center (LDC) in the development and formation of policy, practices and standards related to enterprise technology.

You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST III

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-434704

Position #(s):
430-154-1415-011

Working Title:
Device Management Advisor

Classification:
INFORMATION TECHNOLOGY SPECIALIST III $8,961.00 - $12,009.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information
The Office of Legislative Counsel (OLC) is a small civil service department whose mission is to provide legal services and information technology support services to the California Legislature. Office of Legislative Counsel employees are excluded from collective bargaining and, therefore, receive enhanced benefits.

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)

Employment Application (STD. 678):

Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., "See Resume") in place of a description of the duties performed will not be accepted.

School Transcripts:

When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/21/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Legislative Counsel
Attn: Hua Chu
925 L Street, Suite 900

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Legislative Counsel
Hua Chu
925 L Street, Suite 900

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• School Transcripts

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• 6+ years of experience leading technical teams responsible for providing IT services, including but not limited to, designing, deploying and managing enterprise desktop computing/mobile device management architectures, managing Microsoft Windows operating system deployments, and application packaging/distribution on an enterprise scale
• 6+ years of experience in customer relationship management, consulting and support of the current technologies and industry trends, and coordinating/working collaboratively with internal and external teams in order to develop IT strategies that enhance services to meet customers' business and information technology needs
• Experience designing, implementing and managing Microsoft Configuration Manager/System Center Configuration Manager, and endpoint management technologies such as VMWare Workspace One Intelligent Hub/AirWatch, Microsoft Intune/Microsoft Configuration Manager
• Experience building strong relationships with high profile customers and providing the highest level of customer service, communicating effectively and professionally with customers, executive leadership, and internal teams
• Experience leading a team of high performing IT professionals to support the delivery of IT services
• Ability to provide metrics on incident and service requests to support service level agreements
• Experience working in the delivery of project management, vendor management, and advanced technical support
• Ability to create cross-training opportunities and provide motivational techniques to improve skills, create high performance service culture for staff development and retention
• Knowledge of the legislative business cycle and legislative calendar in order to avoid service interruptions impacting customers
• Demonstrated experience in team leadership to contribute to the success of high-performing teams while creating a service culture among staff to service both internal and external customers
• Excellent oral and written communication skills
• Use creative problem solving combined with practical sense to meet challenges and resolve issues

Benefits
All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR's website under California State Civil Service Employee Benefits Summary .

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Hua Chu
(916) 341-8330
hua.chu@lc.ca.gov
Hiring Unit Contact:
Emer McKenna
(916) 341-8558
emer.mckenna@lc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Human Resources
(916) 341-8330
OLC.HumanResources@lc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Your Expertise

• Customer service oriented/focused with a passion for excellent and responsive customer support in problem solving, project management and knowledge of the IT architecture for solutions based on customer requirements and business needs
• Professional and personable demeanor with excellent organizational, analytical and communication skills
• Knowledge of desktop computing and device management designs
• Ability to demonstrate sound judgement under challenging situations
• Ability to establish and maintain good working relationships with peers, managers, customers, and vendors that culminate in successfully meeting customers' expectations for products and services
• Ability to evaluate new technology solutions and apply that knowledge to desktop computing/device designs
• Experience in developing, maintaining, and publishing end-user computing architecture that account for current and future technology architecture with multi-year roadmap
• Experience successfully overseeing and providing leadership, supervision, guidance, mentoring, and support for all operations and activities related to the delivery of technical project management and technical support services

Your Responsibilities

• Design, implement, and support the most complex multiplatform end-user computing architecture components that are critical to the legislative information system environment
• Lead and direct all phases of the most mission critical IT security projects including activities related to securing project approval, initiation, planning, testing, execution, closure, maintenance, and operations
• Create up to date procedures and installation instructions for the most critical end-user computing infrastructure components and technologies
• Keep current on the latest advancement of emerging technologies along with product management practices to ensure product and project development stays on schedule and appropriate action is taken when problems occur
• Maintain professional internal/external relationships that adhere to the organization's core values
• Troubleshoot and analyze the most complex system wide outages to provide root cause analysis
• Provide assessments of current and future information security technologies to executive stakeholders to guide decision making
• Work with both technical and non-technical individuals both in gathering information and communicating direction and status
• Work extended hours during critical customer business cycles, major problem incidents, and projects
• Work well under high pressure to troubleshoot and execute the IT services critical to legislative business
• Conduct enterprise architecture/end-user computing governance via documenting end-user computing standards and methods to ensure compliance
• Maintain confidential information as appropriate
• Perform other duties as required

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.