Who We Are

CollabAI is a team of AI/ML professionals within Cisco Collaboration. Originally four separate acquisitions, joined into a single group to consolidate expertise in multiple ML domains.

CollabAI strives to stay at the forefront of AI technology, focusing on building and deploying ML and AI features to add intelligence to our Webex Suite. This includes enhancement of audio quality, computer vision, natural language processing using generative ai and large language models, and much more.

CollabAI creates a bridge to AI features for other teams throughout Cisco by collaborating with our tools and expertise. We empower diverse teams to deliver AI/ML experiences across the Webex Suite and beyond.

We are expanding our existing platform team to provide better support for ML based microservices and improving the developer experience of the CollabAI group.

What You'll Do

• Understand common security risks and take steps to mitigate them.
• Continuously learn and refine best-practices as the DevOps landscape changes.
• Build good working relationships both inside and outside of your immediate working group. Working with Data, ML, and Software engineers, along with their Product Management counterparts to understand functionality, scalability, performance, security, and integration requirements.
• Configure and deploy cloud-based ML applications taking into account cost, scalability, and maintainability.
• May lead projects with limited complexity to execute defined platform engineering roadmap.
• Recommend expansion and improvement to current systems.
• Implement required review processes into our workflows to ensure regulatory compliance.
• Use configuration management software to deploy updates into the cloud environment.
• Contribute to the design, build, and maintenance of application infrastructure automation.
• Provide Peer review on code written by team members.
• Improve developer experience by delivering automation or infrastructure components to improve efficiency, with a focus on MLOps and reducing the ML iteration loop.
• Maintain and expand our CI/CD automation facilities.
• Monitor and respond to service alerts, trouble-shooting distributed systems using monitoring and logging tools.
• Ensure appropriate testing is conducted prior to deployment of cloud based applications.

Who You Are

Minimum Qualifications

• 4+ years of experience managing infrastructures on AWS.
• Programming experience with a modern Object-Oriented language, preferably with Python and/or TypeScript
• Experience with Docker and Container Orchestration (such as K8s, ECS, etc)
• Experience with Infrastructure as Code (IaC) tooling (such as Pulumi or Terraform) and CI/CD orchestration platforms (such as Github Actions, GitLab, Jenkins)
• Experience running and monitoring production systems that service end-users on a global scale.

Preferred Qualifications

• Experience with MLOps tooling (Kubeflow, Airflow, Weights & Biases, DVC, etc.)
• Direct experience with Pulumi, Github Actions, and EKS
• Strong verbal and written communication skills, and works well in a remote environment.
• Willing to work on-call.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most demanding of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.