DHS Complex Care Coordination Program Manager (Associate Director, Mental Health Svcs (AS) LII), Ambulatory Care Operations *Temporary/Grant Funded*
New York, New York
Employer: NYC Health Hospitals
Industry: AMBULATORY CARE OPERATIONS
Salary: Competitive
Job type: Full-Time
Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Complex Care Coordination Program Manager is a grant-funded position within the NYC Department of Social Services/Department of Homeless Services (DHS) Health Office. The Care Coordination Program Manager will be stationed at DHS's central office in downtown Manhattan. Under the direction of the Director of Health Planning and Evaluation, the Program Manager will coordinate closely with inpatient and outpatient providers throughout the H+H system. Their primary responsibility will be to implement and oversee a complex care coordination program serving the most vulnerable New Yorkers experiencing homelessness with multiple health conditions. They will be responsible for managing a team of three to five coordinators who will coordinate with community-based providers, clinicians, hospitals, shelter providers, and other city and state agencies to address the complex care needs of clients. Coordinators will identify coordination of care opportunities, develop, and monitor care plans; coordinate multi-stakeholder case conferences; and document client-level characteristics, interventions, and outcomes. The Program Manager will be responsible for providing supervision, training, oversight, and support to staff, as well as identifying and implementing quality improvement and capacity-building projects to improve the health of people experiencing homelessness with complex health needs.
The Complex Care Coordination Program Manager will supervise staff and work in collaboration with multidisciplinary teams to improve client engagement and self-direction to address their social and health-related needs and will be responsible for the following:
• Supervise 3-5 clinical coordinators who each manage a portfolio of approximately 25 DHS clients each with complex health-related needs.
• Review, provide feedback on, and monitor implementation of evidence-based, trauma-informed, person-centered care plans to ensure delivery of high-quality health care and other services aligned with harm reduction principles.
• Train and provide oversight of staff on a variety of complex case management skills, including privacy, best practices for care coordination, meeting facilitation, effective communication, documentation, and community resources.
• Collaborate with DHS and other city and state agency leadership to ensure effective coordination across systems and settings/ institutions to address unmet health-related needs of clients.
• Work as a part of a multidisciplinary system and with external stakeholders - such as hospitals, jails, providers in medical and behavioral health care, and housing-who participate in the client's care in pursuit of positive health and social outcomes; support staff to provide services in a strengths-based, recovery-oriented, trauma-informed, and culturally sensitive manner.
• Liaise with key stakeholders across agencies at the City, State, community-based, acute level organizations for the purpose of coordinating care and patient advocacy.
• Adhere to the regulations relating to the maintenance of patient privacy and confidentiality and adhere to all institutional policies and procedures.
• Provide supervision to staff through mentoring, oversight of the timeliness and quality of documentation, and administrative supervision (including, but not limited to, completion of performance evaluations) of direct reports.
• Oversee the facilitation of case conferences with care teams and relevant stakeholders.
• Provide support to shelter-based staff to identify possible psychotherapeutic interventions, de-escalation tactics, and crisis intervention support.
• Participate in quality assurance and quality improvement initiatives as required.
• Maintain professional working relationships with providers and key stakeholders to bolster communication and coordination across settings.
• Perform other duties as required as a part of a multidisciplinary team.
• Perform root cause analyses to identify underlying factors contributing to systemic issues and trends; make recommendations that are informed by best practice and recommended approaches to care as suggested by regulatory bodies; and share findings with relevant stakeholders.
Minimum Qualifications
1. Master's Degree in Public Administration, Public Health, Health Care Specialization, Social Work, Psychology or related field; and
2. Three (3) years of increasingly responsible experience in hospital or regulatory agency administration, with particular emphasis on development and evaluation of mental health delivery services; or
3. Possession of a valid license and current registration to practice in a mental health field issued by the New York State Education Department (NYSED).
Department Preferences
• 3 years' experience in complex care, case management, care management, or related field
• Prior experience assisting people with complex care needs (for example, individuals experiencing homelessness, criminal-legal involvement, mental health diagnosis, substance use issues, and intellectual or developmental disabilities).
• Prior experience in care management, healthcare, community work, or community health activities.
• Excellent communication and documentation skills, including verbal communication and clear/concise written communication skills.
• Familiarity with harm reduction principles across settings (medical, substance use), and complex care principles (person-centered, equitable, cross-sector, team-based, data-informed)
• Familiarity with the social services landscape within the five boroughs of New York City
• Familiarity with the following computer programs/software: Microsoft Suite, including Word, Excel, Outlook, and PowerPoint; Adobe Suite; and Zoom, Teams, and other virtual meeting platforms
• Personal experience with homelessness, behavioral health issues (including substance use), incarceration, or other components of the criminal legal system, foster care, and/or preventive services
• Basic knowledge of clinical terminology and health systems.
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Complex Care Coordination Program Manager is a grant-funded position within the NYC Department of Social Services/Department of Homeless Services (DHS) Health Office. The Care Coordination Program Manager will be stationed at DHS's central office in downtown Manhattan. Under the direction of the Director of Health Planning and Evaluation, the Program Manager will coordinate closely with inpatient and outpatient providers throughout the H+H system. Their primary responsibility will be to implement and oversee a complex care coordination program serving the most vulnerable New Yorkers experiencing homelessness with multiple health conditions. They will be responsible for managing a team of three to five coordinators who will coordinate with community-based providers, clinicians, hospitals, shelter providers, and other city and state agencies to address the complex care needs of clients. Coordinators will identify coordination of care opportunities, develop, and monitor care plans; coordinate multi-stakeholder case conferences; and document client-level characteristics, interventions, and outcomes. The Program Manager will be responsible for providing supervision, training, oversight, and support to staff, as well as identifying and implementing quality improvement and capacity-building projects to improve the health of people experiencing homelessness with complex health needs.
The Complex Care Coordination Program Manager will supervise staff and work in collaboration with multidisciplinary teams to improve client engagement and self-direction to address their social and health-related needs and will be responsible for the following:
• Supervise 3-5 clinical coordinators who each manage a portfolio of approximately 25 DHS clients each with complex health-related needs.
• Review, provide feedback on, and monitor implementation of evidence-based, trauma-informed, person-centered care plans to ensure delivery of high-quality health care and other services aligned with harm reduction principles.
• Train and provide oversight of staff on a variety of complex case management skills, including privacy, best practices for care coordination, meeting facilitation, effective communication, documentation, and community resources.
• Collaborate with DHS and other city and state agency leadership to ensure effective coordination across systems and settings/ institutions to address unmet health-related needs of clients.
• Work as a part of a multidisciplinary system and with external stakeholders - such as hospitals, jails, providers in medical and behavioral health care, and housing-who participate in the client's care in pursuit of positive health and social outcomes; support staff to provide services in a strengths-based, recovery-oriented, trauma-informed, and culturally sensitive manner.
• Liaise with key stakeholders across agencies at the City, State, community-based, acute level organizations for the purpose of coordinating care and patient advocacy.
• Adhere to the regulations relating to the maintenance of patient privacy and confidentiality and adhere to all institutional policies and procedures.
• Provide supervision to staff through mentoring, oversight of the timeliness and quality of documentation, and administrative supervision (including, but not limited to, completion of performance evaluations) of direct reports.
• Oversee the facilitation of case conferences with care teams and relevant stakeholders.
• Provide support to shelter-based staff to identify possible psychotherapeutic interventions, de-escalation tactics, and crisis intervention support.
• Participate in quality assurance and quality improvement initiatives as required.
• Maintain professional working relationships with providers and key stakeholders to bolster communication and coordination across settings.
• Perform other duties as required as a part of a multidisciplinary team.
• Perform root cause analyses to identify underlying factors contributing to systemic issues and trends; make recommendations that are informed by best practice and recommended approaches to care as suggested by regulatory bodies; and share findings with relevant stakeholders.
Minimum Qualifications
1. Master's Degree in Public Administration, Public Health, Health Care Specialization, Social Work, Psychology or related field; and
2. Three (3) years of increasingly responsible experience in hospital or regulatory agency administration, with particular emphasis on development and evaluation of mental health delivery services; or
3. Possession of a valid license and current registration to practice in a mental health field issued by the New York State Education Department (NYSED).
Department Preferences
• 3 years' experience in complex care, case management, care management, or related field
• Prior experience assisting people with complex care needs (for example, individuals experiencing homelessness, criminal-legal involvement, mental health diagnosis, substance use issues, and intellectual or developmental disabilities).
• Prior experience in care management, healthcare, community work, or community health activities.
• Excellent communication and documentation skills, including verbal communication and clear/concise written communication skills.
• Familiarity with harm reduction principles across settings (medical, substance use), and complex care principles (person-centered, equitable, cross-sector, team-based, data-informed)
• Familiarity with the social services landscape within the five boroughs of New York City
• Familiarity with the following computer programs/software: Microsoft Suite, including Word, Excel, Outlook, and PowerPoint; Adobe Suite; and Zoom, Teams, and other virtual meeting platforms
• Personal experience with homelessness, behavioral health issues (including substance use), incarceration, or other components of the criminal legal system, foster care, and/or preventive services
• Basic knowledge of clinical terminology and health systems.
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Created: 2024-10-08
Reference: 112912
Country: United States
State: New York
City: New York
ZIP: 10036