Diesel Service Advisor
Worcester, MA

Shift: M-F 6:45 AM to 4PM, and 10:30AM to 7PM alternating weeks; Rotating Saturdays

LAUNCH Technical Workforce Solutions is seeking an Diesel Service Advisor working out of a Truck dealership opportunity in Worcester, MA.

Qualifications and requirements:

• Responsibilities will include:
• Answering Incoming service calls, promptly and professionally
• Must have experience with ADP/CDK dealer operating system and solid computer skills
• Scheduling Appointments
• Greeting all walk-in customers promptly and provide timely professional service.
• listening to customer inquiries and requests, asking specific questions to identify the what's occurring and under what conditions the issue/ issues are occurring on the customers vehicle.
• Opening repair orders,
• Work as an intermediator between service technicians and customers
• Looking up O.E.M warranty coverage's
• Provide repair estimates to service customers.
• Obtains the customer's authorization to proceed with repairs.
• Keep customer updated on status of repairs.
• Documents repair order changes and update estimates.
• Notify customer of when repairs and completed,
• process payment transactions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Why Choose LAUNCH?

A team of staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. LAUNCH also offers a 401(k) program.

Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

If you're ready to LAUNCH your career, you've found an employer that can take you to new heights.