Dietary Aide Patient Services Call Center Rep

Dietary Aide Patient Services Call Center Rep

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time, 3 days a week, 13 hour shifts

Weekdays with rotating weekends

Location: AdventHealth Daytona Beach

301 Memorial Medical Parkway Daytona Beach, FL 32117

The role you'll contribute:

Under the supervision of the Food Service Management Team, the patient service representative is responsible for all aspects of the room service call center. Obtains menu selections from patients according to the Cerner diet order and CBORD software restrictions. Answers incoming phone calls and makes outgoing phone calls with excellent customer service phone skills. Communicates with management and/or dietitians to clarify software and/or nutrition questions and/or customer service recovery situations.

The value you'll bring to the team:

• High Volume Call Center 300+ calls a day

• Obtains accurate patient diet order information through Cerner and confirms order accuracy in CBORD.

• Communicates with the unit coordinator, nurse or Dietitian to clarify discrepancies.

• Answers Call Center phone line promptly with excellent customer service phone skills.

• Explains menu procedures to patients and assists patients in making diet compliant menu selections.

• Demonstrates competency with CBORD Room Service software.

• Checks for discharges and transfers, and diet order accuracy.

• Demonstrates competency in all procedures within scope of practice, as appropriate regarding modified diets and for the ages of the patients served: child, adolescent, adult, geriatric.

• Handles patient phone requests and problems, and/or refers them to the proper personnel as needed.

• Checks emails for Get Well Network, Patient Experience Reports, FHMMC and FANS electronic communications.

Qualifications
The expertise and experiences you'll need to succeed :

EDUCATION AND EXPERIENCE REQUIRED:

• One year of food service experience required in hospitality industry.

• Previous customer service experience required.

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