A client of Insight Global is one of the world's largest quick service restaurant companies with more than $40 billion in annual system-wide sales and approximately 30,000 restaurants in over 100 countries is in need of a Digital CX Agents to join their existing team. Within this role you will be focused on providing best in class Guest Support for guests ordering in-store, and across apps/websites.

Other responsibilities include but are not limited to:

* Effectively identify guest issues, providing adequate and accurate resolutions in a timely manner

* Works to achieve Digital Operations goals meeting Quality and Productivity KPI's

* Follows process protocols and optimizing workflow when process is not adhered to

* Identifies and proactively escalates to effectively resolve guest issues

* Engaged in training requirements and actively reviews all resources provided

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* Highly guest oriented with a drive to get to the root of issues

* Self-starter with a proven track record of meeting and exceeding, goals

* Strong communication skills and adaptability in fast-paced environments

* Minimum 2 years Customer Service experience

Nice to Have Skills & Experience

* Experience with Zendesk, Freshdesk or other ticketing systems

* Experience in a tech environment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.