Director Call Center East Florida Region

All the benefits and perks you need for you and your family:

• Competitive hourly pay

• Career Development

• Focus on whole person wellness

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Day Shift

Location: 770 W Granada Blvd. Ormond Beach, FL 32174

The community you'll be caring for: Marketing and Patient Experience

The role you'll contribute:

The Director will lead the delivery of centralized service line(s) within the Consumer Experience Center (CxC). They will maintain administrative responsibility for the organization, direction, and management ofl CxC services. This includes being accountable for service delivery and quality performance within a rapidly growing centralized enterprise and ensuring each service's ability to meet established key performance indicators to support access and an optimal consumer experience.

The Director will serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting relationships and partnering with leaders in the CxC and the markets/functional areas supported by the CxC to continually improve service delivery. The Director will champion process improvement and change management efforts, and partner with others to complete projects that drive rapid and sustained development. The Director will participate in relevant implementations and optimizations for services, maintaining a clear understanding of the organization and intersection of the CxC with other AdventHealth services.

This role requires excellent communication and presentation skills to successfully engage and collaborate with senior leaders and physicians.

The value you'll bring to the team:

• Demonstrate through behavior AdventHealth's mission, vision, values and service standards as outlined in the organization's Whole Care Experience training

• Create an environment that assures the productivity, performance, and well-being of each employee in the department

• Regularly report and monitor key performance indicators and partner with leaders to adjust operations accordingly to meet objectives

• Set direction for ongoing development and optimization of operations; ensure performance and all initiatives are aligned with organizational goals

• Participate as a key leader in the activation of new CxC services

• Liaise between the markets and/or functional areas and CxC for the continued partnership and improvement of services

Qualifications
The expertise and experiences you'll need to succeed:

• Bachelor's degree or 9+ years of related, manager/director level experience

---