Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
About our practice: Top-ranked in the nation, The UNC Family Medicine Center provides patient-centered primary care, conducts groundbreaking research, cares for communities, and trains the best and the brightest young doctors and primary care providers. We provide full-scope patient care for babies, children, adolescents, and adults throughout the life cycle, including the provision of maternity care. We provide extensive services for physical health, emotional wellbeing, nutrition, and acute care, including sports medicine. Our three locations are The UNC Family Medicine Center at Chapel Hill (central location where we also have an Urgent Care Clinic), The UNC Family Medicine Center at Durham (Mayfair St), and The UNC Family Medicine Center at Carraway Village, and our new clinic, The UNC Family Medicine at South Durham (Fayetteville Rd). We are proud to serve our amazing, diverse UNC community and ALL the people of North Carolina. Learn more at: uncfamilymedicine.org This key leadership position is responsible for the daily clinical operations of UNC Family Medicine Center at Chapel Hill and UNC Urgent Care Chapel Hill.

Responsibilities:

• Clinical Program Management - Institute operational practices that comply with Joint Commission and health care system guidelines and policies that result in efficient and accurate charge capture and high levels of customer service. Monitor physician productivity, patient access, missed clinics, and timely billing. Work with clinic managers and medical directors to develop policies and procedures, unit specific goals and tracking. Develops schedules for coverage. Provide input on contracts for services with outlying clinics and monitor compliance. Collaborates with hospital directors to coordinate and implement IT changes that impact clinicians' documentation flow and communication with other providers. Work with hospital leadership to improve processes to optimize provider efficiency and productivity and quality outcomes. Coordinates with affiliates to incorporate billing and scheduling and patient referrals. May serves as clinic manager for any offsite locations.
• Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads initiatives to improve consumer satisfaction.
• Customer Service and Efficiency of services - Collaborates with physician and hospital leaders to identify opportunities for improvement in processes. Develop and track performance metrics. Assess technological and operational changes needed to enhance efficiency of operations with the school of medicine, hospital and system. Develop short- and long-term goals for the work unit. Lead and facilitate work and project groups. Prepare concise reports of improvement activities.
• Facility Management- Develop facility plan, supporting policies and procedures to ensure HIPAA compliance. Work with the school of medicine and hospital facility planning to develop workable solutions as faculty and staff exceeds workstations.
• Financial Management- Develops yearly budget. Works with accounting team to complete review of divisional financial performance. Develops plans for communication and corrective action as needed. Prepare financial documents identifying areas of risks and opportunities for improvement. Monitors compliance of clinical documentation and billing. Actively monitors charge capture processes to ensure accurate and timely charge capture. Works with financial/business analysts to launch process changes required by payor requirements. Analyze performance of lines of business within the division.
• Human Resource Management - Works with executives to assess employee recruitment needs and works closely with Human Resources to implement in accordance with health system policies and procedures. Works with departmental HR and other managers to acclimate new staff to the department ensuring access and familiarity to systems. Works to enhance productivity of existing staff and proactively plan long term staffing needs for expanding service. Manages the performance reviews and work plans for staff that directly report to them.
• Oversees daily operations, provides direct supervision to staff and works with the department's senior administrator and physician leadership in the deployment of operational practices to support our strategic plan, working primarily within the divisions of clinical care.

Qualifications

Education Requirements:
• Bachelor's degree in Business Administration, Health Administration, Public Health or related field.
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• Five (5) years of administrative or business management experience, preferably in a supervisory role.
Knowledge/Skills/and Abilities Requirements:
• Understands and applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: SOM Amb Care-FPC-Other-F

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC: Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.