Responsibilities

When it comes to choosing a hospital, one thing is clear: quality and convenience count. Northern Nevada Medical Center's tradition of providing quality healthcare in a comfortable, accessible environment means peace of mind for the thousands of patients served by the hospital each year. Northern Nevada Medical Center is a 124-bed acute care hospital located on 23 hillside acres at 2375 E. Prater Way in Sparks, Nevada.

What we at Northern Nevada Health System value:
• Compassion: We treat everyone with kindness and warmth because we genuinely care about every patient, employee and physician like they are family.
• Empathy: We put ourselves in our patient's shoes and deliver clinical care with a personalized touch.
• Teamwork: We foster a caring and friendly work environment to bring the best possible outcomes in our patient's lives.
• Quality: We strive to provide excellence in clinical care.
• Ethics: We conduct our business with the highest ethical and moral standards.
• Respect: We promise to honor the dignity, individuality and rights of everyone.
• Service Excellence: We provide personalized and professional service that exceeds the expectations of those we serve.
• Innovation: We continually invest in technology and process improvements to develop new and better ways of delivering clinical care.

Website: https://www.nnmc.com

This Float Pool/Patient Experience Director opportunity is full time ata 40 hours per week, offers full benefits and a convenient schedule. This dynamic individual will p rovide administrative leadership by directly supervising the staff and functions of Northern Nevada Health Systems Float pool. Assures quality care is provided in a safe, timely and effective manner. Consults with staff, physicians and CNO on nursing problems and interpretation of hospital policies to ensure patient needs are met. Participates in and maintains performance improvement activities within the department. Director has 24/7 operational responsibility for the department. Functions collaboratively with members of Northern Nevada Health System management to identify and monitor patient experience strategies. Utilizes patient experience data collection resources and feedback to facilitate processes resulting in improvement of patient perception. Assist departments with operational improvements to positively impact patient experience scores.

Job Duties/Responsibilities:

• Assists the managers/Program Coordinators in promoting the clinical service lines, new program development and strategy by engaging team members to enhance market share/expansion. Develops business plans or request for proposals as requested/required. Understands the impact of market forces on Hospital objectives and direction.
• Directs and coordinates the quality improvement process and other safety programs. Ensures that applications and concepts are sustained/improved in the departments. Supports system wide process improvement and incorporates principles while working with leadership ensuring application of evidenced based practice in the departments of responsibility. In improving processes, manages people through changing conditions
• Ensures highest integrity for the business operations for assigned departments. Oversees the development of capital and operating budgets through collaboration with CNO. Strategically positions the departments to react effectively to unplanned circumstances, demands and challenges while creating revenue enhancements and cost reduction practices.
  
• Assist Patient Experience Coordinator with monitoring patient experience scores weekly/monthly while identifying improvements, decreases, trends in Press Ganey and HCAHPS. Report data trends monthly.
  

Benefits for full and part time employees:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Tuition Reimbursement/Repayment Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

If you would like to learn more about the position before applying, please contact Leah Webb, Recruiting Supervisor @ Leah.Webb@uhsinc.com

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

• Bachelor's in nursing and masters prepared in nursing, education, or a health-related field. Doctoral degree preferred.
• Minimum 3 years' experience as consumer advocacy, patient relations or related field.
• Minimum of eight years of nursing leadership experience preferred
• BLS Certification

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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