Director, IT Operations & Support

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org.
Summary: The on-site Director, IT Operations and Support is overall responsible for the Baptist Health IT operations and end-user support functions including IT Service Delivery, IT Service Management, End-User Technology, and End-User Experience in support of the strategic and operational needs of the organization. Additional responsibilities include staff and management development for assigned teams, strategic planning and operational support for assigned areas of oversight, and capital/operating budget development and oversight for assigned departments. This role demands a seasoned leader with a deep understanding of IT operations, a proven track record of managing complex IT support functions, and a commitment to leveraging technology to enhance operational efficiency and improving patient care.Description

Education / Experience: High School diploma or equivalent required. Bachelor's degree in Technology or related field preferred. M inimum 10 years' experience in IT operations and support, including at least 7 years in a leadership role overseeing service delivery and support functions within a healthcare or similar complex environment.
License / Certification: None
Knowledge, Skills, and Abilities:
● Working knowledge of all aspects of IT operations, including hardware and software management, service delivery, and customer support.
● Advanced knowledge of ITIL-based IT Service Management processes.
● Advanced knowledge of various end-user technologies (desktops, laptops, software, peripherals, etc.).
● Intermediate knowledge of audio, video, and teleconferencing technologies.
● Basic knowledge of network and system security practices.
● Basic knowledge of server and network infrastructure operations.
● Excellent leadership and team-building skills, with the ability to motivate and manage a diverse team of IT professionals.
● Ability to attract, develop and retain talent and build high performing teams.
● Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders across various departments.
● Exceptional ability to lead change using positive and collaborative methods.
● Strong problem-solving and decision-making abilities, with a focus on driving innovation and continuous improvement across IT.
● Highly self-motivated with the ability to complete tasks from start to finish without constant, direct supervision.
● Effective time management skills to meet the multitude of project, task and departmental/organizational needs and commitments.
● Ability to balance priorities and demands in a fast-paced and stressful work environment, individually and for assigned teams.
● Ability to read and interpret an extensive variety of documents such as contracts, agreements, manuals, policies, procedures, and regulations.
● Ability to accurately manage capital and operating budgets.
● Ability to delegate effectively and ensure accountability.
Accepts ownership and welcomes responsibility.