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Overview

The Director of Service will manage every aspect of each event from the advance planning stages through the end of the event. Will hire, train, schedule and supervise all event staff. Will coordinate with staff, security, and local public safety officials to ensure events run smoothly; to ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $90,000 to $125,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Job expires 9/7/2024

Responsibilities

Responsibilities:

• Daily monitoring of the Service Department, including operations and staff.
• Provide strategic direction for the Service team.
• Work closely with the Sales, Production and Culinary teams to ensure the service, food and beverage experience is at the level of service for the most highly rated events in the market.
• Formulate and monitor department goals.
• Provide leadership, direction, training and support for the Service team.
• Oversee staffing department.
• Advise employees of formal policies and procedures
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Handle all guest and associate interactions with the highest level of hospitality and professionalism.
• Maintain proper staffing levels by sourcing, interviewing and hiring qualified candidates who embody the core values of Brulee Catering
• Assure that all new hires are trained to standards and successfully complete training requirements.
• Participate in ongoing staff meetings to discuss personnel, operational and service related issues.
• Ensure that all employees maintain a neat, clean and well-groomed appearance per Brulee standards.
• Carries out supervisory responsibilities in accordance with company philosophy, policies and applicable laws.

Qualifications

• 5-7 years of previous events operations and supervisory experience at an operation with similar service, guest relations and operational standards. Extensive and practiced knowledge high-end catering and event service standards.
• Proven track record of success within the hospitality industry.
• Strong understanding of Events market in Philadelphia.
• Must be fluent in English. Helpful if conversant in Spanish. Ability to read, analyze and interpret general business documents, safety rules, professional journals, technical procedures, and governmental regulations. Ability to compose reports, business correspondence, task lists and procedure manuals. Ability to effectively present information and respond to questions from managers, team members and guests.
• Ability to apply creative solutions to practical problems and situations where limited standardization exists. Ability to remain flexible in determining a variety of problem solving approaches. The employee must have the ability to maintain emotionally healthy composure and professionalism in stressful situations.
• Must have open availability including early mornings, late nights, weekends and holidays.
• Exceptional customer service, interpersonal, written, and verbal communication skills.
• Experience in a fast paced environment and ability to multi-task and work under pressure while still being detail oriented and personable.
• Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis.
• A significant portion of the work day requires walking and standing.
• Must have proper employment authorization needed to work in the United States.

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