Director of Digital Transformation - Dealer Services & Retail Sales

Overview

Placement Type:

Permanent

Salary (USD):

$240 - $250k

Start Date:

09.23.2024

Location: Chicago, IL ( Hybrid - 3 days per week in office)

Relocation package provides for non-local candidates

*Vehicle/Dealer Service experience is a must have"

We have a great opportunity for a Director of Digital Transformation - Dealer Services & Retail Sales.

This will transform the journey for solution selling that includes bundling solutions, guided offerings, dealer processes efficiency, contract management and cost control, sales, and lead management, subscriptions, and e-commerce enabled by data analytics.

Responsibilities include:

• Defining digital strategy for sub-domain areas for service sales together with the team.
• Work with digital acceleration and product ownership mindset of service sales digital landscape, including:

1. configuration to quote
2. digital payment services
3. contracts
4. subscriptions
5. e-commerce
6. pricing analytics
7. CRM
8. retail sales management

Minimum Requirements:

• Bachelor's degree
• At least 14 years of customer experience
• At least 6 years of management experience

OR

• Master's degree
• At least 12 years of customer experience
• At least 6 years of management experience

OR

• At least 16 years of customer experience
• At least 6 years of management experience

Desired Skills:

• Great knowledge of digital transformation and data management
• Know-how of automotive and retail network of dealer's business
• Deep expertise in customer facing software (e-commerce platforms preferable)
• Service offerings, Lead Management, and prospecting
• Knowledge of Robotic Process Automation and Software Automation
• Exposure to platform eco-system
• Digital Marketing and Sales pipeline management
• Understanding of a complex IT development environment and structure of the teams inside an agile framework, to be able to provide fast and effective deliveries in a continuous stream.
• Good understanding of the Agile way of working, product ownership, and design thinking