Director of Front Office

Summary:
More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. We are currently seeking Director of Front Office to share our Vision - to create the most imaginative, authentic and meaningful wellness experience.

The Director of Front Office reports directly to the Resort Manager, overseeing the complete arrival, stay, and departure experience of our guests. This individual acts as a liaison, maintaining open and effective communication between Miraval guests, Guest Relations staff and all related departments.

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Prescription, Dental and Vision Insurance after 30 days

• Ability to experience Spa and Integrative Wellbeing resort offerings as a colleague

• 24/7 Access to Body Mindfulness Center (Fitness Center)

• 401K with company match

• Generous Paid Time Off policy

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Free colleague meals during shift

• Employee Stock Purchase Plan

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Duties include:

• Responsible for short and long term planning and the management of the hotel's Front Office operations

• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

• Analyze, investigate, and resolve guest concerns

• Maintain guest room inventory

• Manages transportation process from pre-arrival to departure

• Coach and counsel colleagues to reflect adherence to Miraval's Service Standards and Procedures

• Perform all tasks of a Front Office Staff as needed to facilitate service

• Ensure all operations and cash handling are done per policies and procedures

• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

• Collaborates with Human Resources to establish appropriate staffing models and oversees hiring of all Front Office and Guest Services team members

• Represent department in meetings with senior leadership to speak to any and all performance metrics related to their area

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications:
Qualifications - External

The ideal candidate for this role will possess the following qualifications/attributes:

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

• This individual will command their area and proactively manage the arrival process - always forward-looking, organized, and orchestrating the operation from a high level

• Service-oriented style with professional presentations skills on par with a luxury wellness resort

• Proven success in collaborating with colleagues of all levels, across departments

• Must possess the following strengths: high-energy, entrepreneurial spirit, motivational leader, effective communicator and an authentic passion for taking care of others

• Basic knowledge of financial processes

• Excellent organizational and administrative skills

• Highly effective written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Hotel/Hospitality degree an asset

Previous resort experience and a passion for wellbeing is a plus