Director of Front Office

Summary:
Care connects us.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world.

Join a team that is making travel more human. Here, everyone's role matters. Opportunities are yours to shape. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Come be part of our Rooms team as the Front Office Manager at the Hyatt Regency DFW located across from Terminal C of the DFW Airport. The Hyatt Regency DFW features 811 guestrooms and 92,000 square feet of function space.

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Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks.

• Medical, Dental, Vision benefits offered at 30 days of employment
• Complimentary on-site hotel covered parking
• Complimentary colleague meal during shift
• 401k options and company match
• Discounted and complimentary hotel accommodations anywhere in the world
• Paid Holidays, Sick Time & Vacation
• Tuition Reimbursement
• And so much more!

The Director of Front Office is responsible for all duties of the front desk operations which includes: supervision and training of the front office personnel, inter-department communications, staff scheduling and coordination, and guest services. In addition to managing the Front Office operation and Communications colleagues, this position is responsible for responding to guest inquiries and/or complaints, monitoring and responding to guest check in scores and surveys and ensuring appropriate action is taken to guarantee guest satisfaction, World of Hyatt enrollments and managing the daily needs of crew rooms.

Qualifications:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Hyatt Regency DFW is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.