Director of Practice Operations - Texas Health Hugley- operated as a joint venture between Texas Health Resources and AdventHealth

Location Address: 11838 Medpark Dr, Fort Worth, TX 76134

Top Reasons to Work at Texas Health Hughley, Burleson, TX

• Our care for patients extend to the spiritual level by praying with patients and families and providing on call, 24 hours, 7 days a week Chaplains for spiritual support.
• Award winning facility and departments including "Great Place to Work" by Becker's Hospital Review and Gallup.
• Work with the latest technology and top experts including "Daisy Award" recipients while on our journey to Magnet status and Pathways designated.
• CMS 5 Star Hospital Quality Rating as of 2021.
• Accredited by Joint Commission in advanced diabetes, advanced total hip and total knee replacement, disease-specific chest pain
• Designated Emergency Center of Excellence recognizing our facility as a high-performing emergency department
• 15 Grade A safety ratings by the Leapfrog Group for exhibiting the highest level of hospital safety
• Award-winning women's center: designated in NICU level II care and named a Blue Distinction Center for Maternity Care
• Amazing medical benefits through Aetna plus an onsite full-service fitness center.
• Growth opportunities designed for each employee.
• Located about 10 minutes from downtown Fort Worth and near TCU in the award-winning school district, Burleson ISD which also provides a low-cost of living.

Job Summary:

The Director of Practice Operations is responsible for the overall operational success of his/her assigned medical practices. Provides strategic leadership and direction utilizing the tools that have been provided, including the coordination of all practice activities except those directly involving professional medical judgment. Works in collaboration with AdventHelath Medical Group (AHMG) corporate support departments and AdventHealth (AH) to meet the needs of the assigned practices and maintain efficient operations. Position requires a high degree of independence, initiative, judgment, and follow-through on a wide range of sensitive and complex issues.

Work Hours/Shift:

Full Time - Exempt

You Will Be Responsible For:

• Collaborates with appropriate partners on the execution of strategic and operational plans, which include space planning to accommodate growth, including fellowships, residencies, and other learners.
• Manage and balance provider template for optimized utilization. Monitor provider's template utilization and productivity to determine a need to add or consolidate, including fellowships, residencies, and other learners.
• Represent AHMG and service line during each step of the recruitment process. This includes identifying and communicating a need for new provider, as well as, monitoring additional provider recruitment triggers.
• Evaluate and manage quality metrics to drive clinical quality and patient safety. This includes oversight and accountability for PSQA outcomes, appropriate licenses, certifications, accreditations, onsite inspections, and risk events.
• Focus on consumer experience through the oversight and accountability of Press Ganey (HCAPs) performance and managing action plans. Accountable for the effective implementation and sustainment of consumer initiatives and escalating complaints as needed. Develop creative plans to meet consumer needs. Also, provide oversight and accountability of productivity for Five9, Online and In Office Scheduling, CxC referrals.

Qualifications
What You Will Need:

• Bachelor's Degree in Business Administration, Healthcare or related field
• 5 years of healthcare management experience

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