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Overview

The Director of Sales and Event Services. This position is responsible for the overall tasks related to Sales and Event Services for the facility and will also lead all sales and event personnel in establishing goals, procedures and daily duties. The Director of Sales and Event Services will ensure the sales team at the facility meets all individual and departmental sales goals. This position is also primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.

This role will pay a wage of $90,000 - $102,000.

Job expires 08/01/2024

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Responsibilities

• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Sales and Events programs and activities.
• Recruit, interview, select, train, motivate and evaluate Sales Managers and Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Assume management responsibility for all services and activities of the Sales Department within the facility including sales tools and materials, proposals, sales calls and contracts.
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, and technical services.
• Support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events.

• Exercise direct supervision over Sales Managers, Event Managers, and Event Staff.
• Select, train, motivate and evaluate all sales and event personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Plan, direct, coordinate, and review the work plan for providing marketing, booking and sales services
• Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly.
• Inspect facilities to ensure they are being maintained properly for events.
• Develop crowd management and event staffing plans and supervise event staff during events.
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges.
• Review and approve final billing to facility users prior to settlement or release of invoice.
• Work closely with the general public by monitoring services provided and addressing complaints promptly.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities.
• Participate in the annual budget's development and administration; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as needed.
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements.
• Conduct tours of facilities for potential licensees; answer questions and provide information regarding facility capabilities.
• Meets with General Manager regularly to discuss all sales operations matters.
• Travel to regional areas throughout the year in search of new business.
• Budget and work within operating budget.
• Responsible for all revenue generation.
• Perform other duties and responsibilities as assigned.
• Routinely serve as MOD as required.

Qualifications

• Minimum 5-7 years of increasingly responsible sales and events experience for an arena, convention center, sports franchise, hotel or other similar public assembly or hospitality facility, including supervisory responsibility.
• Bachelor's degree or better from an accredited college or university with major course works in Marketing, Business Administration, or a related field.
• Ability to work event nights, weekends and holidays as required.
• Knowledge of customer service practices.
• Knowledge of crowd control.
• Has a strong track record of building relationships and generating new business.
• Excellent organizational skills, leadership skills, and customer service skills.
• Enthusiastic and positive thinker.
• Strong PC and data processing skills; working knowledge of MS Word, Excel, and database management software.

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