Director, Premium Client Services - New York City FC
New York, New York
Employer: AEG
Industry: Sponsorship Sales & Activation
Salary: $85000 - $90000 per year
Job type: Full-Time
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LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, and Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay. GLOBAL SALES A true partnership on every level. That's what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with our partner to create solutions and programs that are always fully custom to their needs and goals. THE ROLE As the Director of Premium Client Services, this role primarily focuses on strategically developing and implementing premium service initiatives, while directly managing client relationships to optimize their experience and ensure exceptional service delivery. ESSENTIAL FUNCATIONS
LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, and Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay. GLOBAL SALES A true partnership on every level. That's what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with our partner to create solutions and programs that are always fully custom to their needs and goals. THE ROLE As the Director of Premium Client Services, this role primarily focuses on strategically developing and implementing premium service initiatives, while directly managing client relationships to optimize their experience and ensure exceptional service delivery. ESSENTIAL FUNCATIONS
- Lead the planning and development of all service offerings including the creation of a service identity and pioneering a proactive service culture.
- Work in collaboration with the internal business team to build, manage and store all executed contracts toward premium hospitality client accounts.
- Manage the premium service team to drive regular touchpoints to all premium seat holders via email, phone or written communications to ensure a quality year-round experience.
- Create and execute prompt and professional communication strategies to premium seat holders and internal business staff.
- Provide support for any inbound service-related calls from premium seat holders as needed.
- Work directly with premium clients, to understand objectives and optimize their experience.
- Plan and execute key industry premium prospecting events to identify and cultivate new business and further expand relationships with current client base.
- Develop and facilitate premium gifting and sales outreach campaigns to attract new premium customers to the team.
- Attract, mentor, and manage a team of service minded individuals. Champion a positive culture through team building, professional development, and innovative techniques.
- Foster strong, collaborative working relationships with the organization and business partners.
- Bachelor's degree or equivalent.
- Minimum of 8+ years of successful sales & service management experience (sports business a plus).
- Skilled analyzing data, developing concise recommendations and presenting to executive leadership.
- Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders.
- Ability to manage a high level of detail across multiple projects and to prioritize efficiently.
- High emotional intelligence, intellectual curiosity and desire to grow professionally.
- Ability to prioritize and meet competing deadlines independently.
- Ability to manage multiple task simultaneously, while remaining organized, efficient and calm under pressure.
- Proven ability to work collaboratively in a team-oriented environment.
Created: 2024-05-16
Reference: 2076849
Country: United States
State: New York
City: New York
ZIP: 10036
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
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