Director Product Management, QuickBooks Live

People who work for themselves fuel our global economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs; internationally the stats are even more skewed. But the odds are stacked against them. One of two fails in the first five years, two of three before they can turn ten.

Intuit's Small Business and Self-Employed Group (QuickBooks) is devoted to creating tools and services that dramatically improve the chances of success for small businesses around the world - from mileage tracking to invoicing, from payroll to accounting, from creating new ways to access capital to forging deep connections with experts.

The Team

Accounting and Tax Experts are small businesses' most trusted advisors and Intuit's most valued partner. When small businesses work with an Accountant in QuickBooks, their odds of survival go up 2x, they hire 3x more employees, and their profitability increases significantly. Yet, finding the right expert and service is a challenging process for small businesses leaving millions without the help they need. QuickBooks Live is our response to solving this problem, starting with a Bookkeeping Service that small businesses can subscribe to and gets paired to a quality expert for a delightful service.

The QuickBooks Live team is on a mission to transform the expert service industry serving small businesses, with an ambition to build the world's most powerful Expert AI powered Platform.

The Role

We are seeking an exceptional Director of Product Management who thrives on changing the status quo, building new products, and leading high performing teams with a strong missionary culture. This Role will lead on organization focused at enabling the shared product experiences for our Live offerings as well as managing the lifecycle engagement. You will partner closely with x-functional teams including Design, Engineering, Marketing, and Operations as well as other QuickBooks teams to craft and deliver a new and reimagined QuickBooks for Small Businesses working with an Expert.

Responsibilities

• Develop and define product strategy for the product experience for QuickBooks Live.
• Enable Generative AI and AI proactive experiences with on-ramps between Intuit Assist and human-assistance
• Build proactive nudges and contextual messaging on value to be unlocked will empower customers to connect with an industry leading expert gaining guidance or offloading their work entirely
• Craft and build a reimagined QuickBooks experience for Small Businesses that work with an expert across mobile and web platforms inclusive of discovery, acquisition, pricing models, collaboration with experts, and delivery of business insights
• Dreams big with a bold, enduring, inspiring product vision and strategy - yet delivers the short and long
• Translates strategy into a product roadmap to deliver measurable outcomes
• Creates a team structure and culture that fosters learning and executional excellence
• Hire, develop, and retain high performing PM talent and organizations
• Coaches teams to make data-backed decisions and defining high quality success metrics
• Has an informed perspective on how to leverage leading edge technologies to build data powered products
• Able to engage with and influence Senior Leadership effectively
• Identifies new opportunities based on customer insights, competitive research, and industry trends
• Creates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset and a bias toward action
• Identifies opportunities in the organization and drives change to improve outcomes
• Leads a cross-functional team and is adept at boundaryless leadership, knowing when and how to work with sales, marketing and customer service
• Evidence of excelling in environments of high cross company collaboration across platform and product teams
• Care deeply about the craft of building great products and teaches the craft