Director, Retail Sales - The Home Depot

About Us

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Job description

The Director, Retail Sales - THD is accountable for developing and delivering new and fresh strategies that drive satisfaction and profitable growth for customer relationships assigned as strategically important . This position is responsible for developing strategies that combine customer-driven long-term thinking with near-term organizational goals. Success in this position requires a deep understanding that collaboration is key to growing any business, especially in a complex and competitive industry. This position leads of team of key account managers and sales analysts and reports directly to the Vice President of Retail Sales for the companies Aperture Solutions - US business unit.

This position positively contributes to our company's culture by:

• Fostering an environment, including ways of working and behaviors, which is congruent with our mission, values, and success model
• Facilitating organization-wide cohesion and keeping all functions aligned with the vision to be a premier company and deliver optimum customer experiences that, in turn, will support and drive revenue and earnings growth
• Ensuring voice of the customer (VoC) and customer data are incorporated as a path to customer centricity
• Redefining organizational metrics that reflect the entire customer journey to deliver experiences that create loyalty, profitable growth, and advocacy

This position positively contributes to the company's leadership by:

• Actively serving on the Retail sales leadership team and being involved in the highest level of decision making
• Investing significant effort on talent offense and aligning selection and development of sales teams to mindsets and skillsets important to the future of our business
• Ensuring everyone is working against the right priorities, receiving coaching and feedback to promote performance, and experiencing exciting opportunities for growth
• Serving as a role model and champion for employee engagement retention

Primary accountabilities for this position include:

• Represents company products and services to the assigned customer while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company
• Develops trusting relationships with customer to ensure they do not turn to competition
• Serves as the link of communication between key customer and internal teams
• Resolves any issues and problems faced by customer and deal with complaints to maintain trust
• Plays an integral part in generating new sales that will turn into long-lasting relationships
• Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Leverages and maintains productive, professional relationships with key functions and employees in the assigned customer account
• Coordinates the involvement of company employees, including support, service, and management resources, to meet account performance objectives and customers' expectations
• Meets assigned targets for strategic objectives in an assigned account
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three - year period
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel
• Coordinates all contract renewal activity for assigned accounts
• Maintains high customer satisfaction ratings that meet company standards

Qualifications:

• Bachelor's degree required; MBA or advanced degree in appropriate discipline preferred
• Minimum of 10 years of sales and/or marketing leadership experience; with at least 5 years working with high volume, strategic customers
• 20%+ travel

Additional information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Videos To Watch

Job location

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here . You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here . If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com . If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com . This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.