Director, UX Research, GenAI Foundations

Meta is looking for a seasoned User Experience Research Director to shape the future of GenAI product and strategy at Meta. This research leader will oversee UXR for our AI Foundations group, partnering with product, engineering, design, analytics, and cross functional teams in the organization and beyond. Together we are looking to ship GenAI-powered products across our apps and devices that are used and loved by our users around the world. Our UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. We use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and one to one interviews. We value a diverse range of perspectives and stem from many different backgrounds. We're looking for excellent communicators who are knowledgeable about research devoted to understanding people, and curious about the relationship between technology and society. They will also need to be comfortable in a fast-moving organization, open-minded about learning new research methods, committed to high-quality and rigorous research, and focused on influencing the future of Meta.

Director, UX Research, GenAI Foundations Responsibilities

• Manage a research area with broad scope in size and complexity


• Manage multiple research managers and ICs across multiple broad initiatives


• Consider factors beyond your immediate team to innovate, take appropriate risks, and balance short, medium, and long-term needs


• Influence and drive strategy


• Calls out risks and opportunities across multiple teams


• Identify ways to elevate and up level Research with product leadership


• Identify gaps and solutions for future growth and scale within the org, including system, product, function, partnership, culture and/or organization opportunities


• Responsible for the quality of the team, including coaching, growing ICs and managers and addressing under-performance


• Responsible for developing a cohesive and strong leadership team of managers


• Be a role model for inclusive behaviors and build a diverse organization that values, respects and taps into different backgrounds and perspectives


• Understand org health (engagement, retention, feedback)


• Effectively diagnose and make recommendations to solve complex issues that may span multiple teams


• Communicate team purpose, contribution, and how it fits in with the broader mission of the company


• Make the company better through engaging in cross-company efforts like recruiting, cross-functional partnerships, diversity & inclusion, or site initiatives


• Actively recruit and close top tier talent to fill strategic open positions for both IC and management roles beyond your immediate organization


• Drive team execution, culture, and process across the FB research community, broader FB community and/or externally


• Form internal partnerships, influence, resolve conflict, build alignment, and work effectively across teams and disciplines throughout the company to execute the strategy


• Proactively identify the largest problems impacting your team's execution and effectively resolve and manage dependencies


• Identify relevant metrics and track trends to report progress relative to goals. (E.g., team health, research impact, product goals)

Minimum Qualifications

• Bachelor's degree or significant experience conducting UX research with meaningful business impact


• 18+ years of experience conducting and/or studying research post-Bachelor's degree


• 8+ years directly managing, coaching and developing full-time researchers


• 5+ years experience managing managers


• Experience managing across different research methodologies


• Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)


• Experience building teams over time through hiring, growing, and retaining high-performing researchers


• Experience building and setting research strategy that connects with business strategy


• Track record of translating research into business impact


• Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)

Preferred Qualifications

• Masters or Doctorate degree


• Experience with consumer products, consumer insights, or product development


• 5+ years of UX research experience