EMS Dispatch Communications Specialist

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

S chedule: Full-Time

Shift : Night 6:30PM - 7:00AM

Location: AdventHealth Orlando

The community you'll be caring for:

Orlando South: 601 E Rollins St Suite 400, Orlando, FL 32803

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
• serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

Qualifications
The role you'll contribute:

KNOWLEDGE AND SKILLS REQUIRED :

• Proficient verbal and written communication skills

• Proficient in computer database skills

• Proficient in real time documentation in electronic format

• Knowledge of AH policies, procedures, and protocols.

• Advanced computer skills

• Utilizes all electronic foundational resources and tools to efficiently maintain throughput process across AdventhHealth and sending/receiving facilities.

• Critical -thinking and problem-solving ability.

• Ability to function in a fast-paced, stressful environment.

• Ability to engage in self-evaluation about performance and professional growth.

• Ability to accept constructive feedback regarding work performance.

• Ability to establish and maintain cooperative working relationships with others contacted during work.

KNOWLEDGE AND SKILLS PREFERRED :

• Understanding of Health Insurance Authorization process

• Medical terminology and/or coding skills.

EDUCATION AND EXPERIENCE REQUIRED :

• High School Diploma or GED

EDUCATION AND EXPERIENCE PREFERRED :

• College experience or coursework in a healthcare related field

• Graduate of an EMT or Paramedic Program

• 1-year minimum relevant communications center experience

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED :

Motor Vehicle Operator's License or ability to provide own transportation

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED :

• NHTSA National Standard Curriculum for EMD (Emergency Medical Dispatch)

• EMT or Paramedic Certification

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