Dispute Resolution Specialist

Title: Dispute Resolution Specialist

State Role Title: Dispute Resolution Specialist

Hiring Range: Commensurate with Experience

Pay Band: UG

Agency: Attorney General & Dept of Law

Location:Office of the Attorney General

Agency Website:www.oag.state.va.us

Recruitment Type: General Public - G

Job Duties

This individual will utilize alternative dispute resolution (ADR) skills to assist consumers and businesses in the resolution of consumer complaints that do not allege violations of law. Duties include resolving disputes between consumers and businesses through use of appropriate ADR methods, including facilitation, conciliation, and mediation; managing assigned caseload in an effective and efficient manner; and providing consumer education where appropriate. This individual will report to the Manager of the Dispute Resolution Unit and collaborate with other members of the Consumer Protection Section, including attorneys and investigators. Routine interaction with state/federal officials, businesses, and the general consuming public is required.

Minimum Qualifications

• Qualified candidates should have knowledge and experience in customer service, consumer protection laws, and ADR techniques; well-developed oral and written communication skills; and demonstrated success and experience in the resolution of complaints using ADR methods.
• Candidates also should have a proven ability to work efficiently in a fast-paced environment and to interact effectively with a diverse workforce and the general public.
• Proficiency using personal computers is required, and a solid working knowledge of Microsoft Word, Excel, and databases is preferred.

Additional Considerations

• Preferred candidates will possess a B.A. or B.S. college degree in business administration, public administration, political science, government, economics, or a related field; or the equivalent combination of experience, training, and education in ADR.
• Although Supreme Court of Virginia certification in General District Court mediation is not required, successful candidates must be willing to obtain General District Court mediation certification within two years of employment and maintain this certification.

Special Instructions

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Help Personnel email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: Human Resources

Phone: 804-786-2071

Email: helppersonnel@oag.state.va.us

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.