Introduction

Use your experience developing and providing training as the Field Services Training Representative (Motor Vehicle Program Specialist - Senior) with the Division of Motor Vehicles (DMV), Bureau of Field Services! This position is responsible for organizing, developing, and updating regional OnBase training materials and procedures. OnBase is software used by DMV for an imaging and workflow system. The Training, Operations & Program Support Unit is responsible for effectively delivering training and support for approximately 360 DMV Customer Service Representative staff throughout the state to efficiently and accurately deliver products and services to customers. This team is composed of innovative, talented, and fun individuals who are passionate about their work.

This position is headquartered in Madison, Janesville, Mauston, Monroe, Dodgeville, Portage, Watertown, Waupaca or Oshkosh, WI.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits ( health plan options start at just $39/month for single plans and $97/month for family plans after two months of employment).
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here .

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.

Position Summary

This critical role is at the forefront to many exciting updates to training and procedures for the Bureau of Field Services. As a DMV Field Services Training Representative, you will be the bureau's expert for OnBase processing and escalation review. You will be responsible for surveying training needs, developing training programs, conducting training and evaluating the effectiveness of training for the Bureau of Field Services field staff. This involves working directly with region supervisors and lead workers to ensure compliance with standards and expectations for quality and quantity of work.

In addition to developing training for field staff, you will conduct IT system testing and provide technical support and training for changes to or new IT system implementations.

Salary Information

This position is in schedule-range (07-04) with a salary of $26.52/hr ($55,161 annually)-$31.62/hr ($65,769 annually) , plus excellent benefits. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Job Details

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

This position requires the ability to travel once per week on an independent basis throughout the region and occasionally travel on an independent basis throughout the state to cover for colleagues in other regions.

Qualifications

Qualified applicants will have all the following:

• Formal or informal leadership experience
• Training or experience developing training materials in a professional setting
• Experience providing formal or informal training to peers or co-workers

How To Apply

Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here . For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here . The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at rebecca.ott@dot.wi.gov or 608-266-7623. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

Deadline to Apply

The deadline to apply is 11:59 PM on Tuesday, June 18, 2024.